Crg Agent Job Profile: Female, age 25, from Spring Hill, TN (ID# 5375)

1. What exactly do you do?

What field is your job in?

Call Center
What is your job title?

Crg Agent
Please provide a brief description of the firm or organization that you currently work for (size and general description of what type of organization it is)

It is a large call center, and they have about a thousand agents employed in all at the different call floors. I work full time and am in the retention group.
How long have you been employed in this position?

7 weeks
How many hours do you work a week on average?

40+
Please provide a BRIEF description of your duties and responsibilities. (job description)

40+
Please provide a BRIEF description of your duties and responsibilities. (job description)

Customer service including billing and account management, tech support and troubleshooting and retention of customers.
What was your gross income last year? Please include any bonuses or incentives received.

9000
What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.

20000
Please list any benefits you have (Please include number of weeks vacation, sick leave and type of health insurance, retirement plan 401k)

Medical, dental, vision and paid time off as well as commision
Do you feel you are under/well/over compensated at your current position?

very well compensated

Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Explain

Mostly I just work on the phone, I do have daily interactions with co workers and supervisors
Do you work collaboratively with supervisors/managers?
Do you work collaboratively with your co-workers?
Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it

It is a call center floor, so a bunch of cubicles. I like it it is private and yet open at the same time.
Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
- 6 Income
- 8 Work Environment - co-workers
- 7 Work Environment - supervisors
- 5 Benefits
- 4 Hours
- 3 Level of responsibility
- 2 The actual "work" you do at your job
- 1 Job Title

If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?

Apply, be honest and open minded, be professional and don't bring drama with you.
What skills do you think a person should have if they want to pursue a position like yours? Please be specific and explain why (e.g., social skills, organization skills, technical skills)

Customer service, perhaps computer or call center experience and a great deal of professionalism and patience.
Do you feel that you need a certain level of education or training to be successful in your job?

Training yes, I am working on my associates so I don't believe education is a factor as much
What advice would you give to someone who was about to start work in your position/ line of work?

Just stick with it, be on time, study hard and do your best.

How did you find your current job? (e.g. newspaper, internet, referral, etc.)

AN add on craig's list
What was the application process for your job? (e.g. submitted resume, paper application, electronic application, all, etc.)

I sent a resume online,
Did you have to interview for your current job? If yes, what did the interview process entail? (e.g., number of interviews, who you interviewed with, group interview, individual interview, etc.)

I had a phone interview, then a phone recorded interview/questionnaire, then an in person interview at the job site, then a four hour information session and drug test, then 9 weeks of training of which I am in week 7.
If you can remember, what questions were you asked at your interview?

I can't really remember other than being asked how long I was wanting to work there because they are looking for long term people.
Is this the job / field you planned to work in?

No
If your job is in a different field from your original plan how did you get here? Explain (Plan can be from high school/college/post college/personal plan)

I needed a good job, I intended to be a parole officer, however this job has so many benefits I'll probably just stay here.

Was there training for your current position? If yes, what did it entail?
Do you feel your employer properly prepared you for your job? Explain

Yes and no, there is plenty of training but I think only experience really prepares you.
Do you feel your educational background prepared you for your job? Explain

Not really, my work back ground did however with lots of customer service work.
If applicable, do you feel your internship experience helped you prepare you for your job?

If someone were to observe you at work, what would he or she say is "fun" about your job?
What is (are) the most fulfilling aspect(s) and least fulfilling aspect(s) of your current employment? (e.g. fiscal, spiritual, type of work, hours, commute, compensation, etc.)
Is your current employment part of your career plan? Why or why not?
What are your current career goals? (Can be broad or specific)
Is there anything else you would like to share about your career?