Window Clerk/ Sales Associate
(Female, Age 40) from liverpool, NY
This is a REAL-LIFE job profile written by a Female aged 40 who works as a Window Clerk/ Sales Associate in liverpool, NY. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.
At a Glance
Basic data on your current job
|Window Clerk/ Sales Associate
Opinions on your CAREER overall (i.e. not just your current job)
|Years in Career
|0 / 10
|0 / 10
|0 / 10
|0 / 10
Current job Q&A
Describe the type of organization you work for.
I work for the us government. We have post offices in every town and city. We delivery mail to every person in the usa via mailboxes at their homes or at post offices boxes.
Describe your job role and responsibilities.
I work selling stamps and mailing packages. I also process passport applications.
Please list an additional benefits (beyond compensation) that you receive.
I have a retirement plan and could have health benefits but choose not to.
Do you feel you are under/over or well/fairly compensated at your current position?
I feel well compensated
Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
I work with 2 or 3 other people at a time. I definetly prefer working w/others because it would be too much work to do alone.
Do you work collaboratively with supervisors/managers?
Do you work collaboratively with your co-workers?
Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
I work at a post office that is located inside of a shopping mall.
Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Job Title: 5
Level of Responsibility: 5
The Actual Work: 1
A day in the life of…
Please describe a typical workday for you in your current job:
|5am to 6am
|6am to 7am
|7am to 8am
|getting ready for work, fixing my lunch for the day combing my hair and make up. eating breakfast
|8am to 9am
|arrive at work, which is at a shopping mall that isn’t open yet so I have plenty of good parking. Punch in 9 o’clock.
|9am to 10am
|log onto the computer to start day. getting my register draw and stamp stock. log onto my own screen to prepare for customers. Talk to supervisior about working an extra day next week and getting all information I may need for the day. Not to many customers mall doesn’t open till 10, but we open at 9. Restock my stamps and my change in my drawer. My regulars come in to check their po boxes. One pays rent on his box. Scan in mail that is accountable only one piece today.
|10am to 11am
|I’ve sold a lot of 2cent stamps because of the price increase in stamps from 36 to 41 cents. I had two phone calls about our hours and 3 calls from people w/passport questions. Few customers just hand me their mail thinking it gets better service by being hand delivered to postal person. One post card overseas, wow same price as a letter overseas, since the rate change.
|11am to 12pm
|I went to the bank to get change. I need 5’s, 1’s and quarters. I get a 15 minute break. I have to get the mail out of the boxes because the driver is due to show up. We have a mailbox outside our office w/mail in it. Our automated parcel center in our lobby w/packages and one more mail hold out in the wall that I empty. I sell a few single stamps, one book of stamps and 2cent stamps.
|12pm to 1pm
|The driver shows up. Two more phone calls about pricing for a package and one phone call looking for a different post office phone number. I have done a few packages. Quite a few books of stamps and a very big sell on 2 cents stamps still.
|1pm to 2pm
|I have a couple that are getting married and going on a honeymoon so they need a passport. I take their pictures, cut them to size check out their passport applications and attached all the required paperwork. More packages and more stamp sales. Phone rings but I’m too busy to answer the line is pretty long.
|2pm to 3pm
|I go to lunch from 2-230. The driver is due all the mail is collected once again the next driver isn’t due till 630 so I make sure I have all the mail. Family of four come in for passports.
|3pm to 4pm
|Still working on family of four and one person in line behind them for a passport. The family has their own pictures so I only check out their applications and attached everything. A man in need of passport just because. 2 cent stamps 500 of them to one person. Wow! One guys needs 3cent stamps 1,000 of them.
|4pm to 5pm
|Overseas package books, now are cheaper in a flatrate box that the post office supplices. 4:15break. Phone call about new rates for post cards and the second ounce. Many more books of stamps, few packages and 2 cent stamps.
|5pm to 6pm
|I have to close out my drawer. I go home at 530. I have to print lists of all the checks and money orders I took in today and compare them w/the list to be sure I have them all. I count my credit and debt tickets to be sure I have all of them accounted for. Them my computer wants to know exactally how many 100’s, 50’s, 20’s, 10’s, 5’s and 1’s I have that I am turning it. Then I print all my final reports put my drawer away and punch out.
|6pm to 7pm
|Get home from work
|7pm to 8pm
|8pm to 9pm
|9pm to 10pm
|10pm to 11pm
|11pm to 12am
Table of Contents
How you got your job
How did you get your current job?
Sign in the post office read they were offering a test
What was the application process?
a paper application and a postal exam
Did you have to interview for your current job? If yes, what did the interview process entail?
No interview, the top scored people all got called and were told they pros and cons of the job some people left but I stayed.
If you can remember, what questions were you asked during the interview?
Do you feel your employer properly prepared you for your job? Explain.
I feel properly prepared after hands on.
Was there training for your current position? If yes, what did it entail?
For my current position I had training. I had to learn all the different classes of mail. I had to learn all the special services available for mailing. I had to learn the computer system related to mailing. Then we had passport training to learn how to process passports.
Do you feel your educational background prepared you for your job? Explain.
Really no background is needed to work at the post office. Working in the different positions in the post office prepares you for all positions.
If applicable, do you feel your internship experience helped you prepare for your job?
If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
He/she would have to take a postal examine and score high on the test. Veterans get preference.
What skills do you think a person should have if they want to pursue a position like yours?
You must be available round the clock hours because the post office is open 24 hours. You must be socialable because you will most always be working w/others. You must enjoy customer service because that is what it is all about.
Do you feel that you need a certain level of education or training to be successful in your job?
No, not much education is really needed. Once hired you get the training you need.
What advice would you give to someone who was about to start work in your position/ line of work?
Once signed up for the examine go to the library (or book store)and get the study guide for the postal examine and study study study. The test is about memorize, address checking, easy stuff like that but its about speed.
Long-term career plans
Is your current employment part of your overall career plan? Why or why not?
Yes, it is part of my career plan because I have prior military service and now working for the government the two jobs are counted together toward my retirement. Also, I feel working part time works best for me w/two elementary children at home and I don’t know to many places that offer such excellent pay and benefits for part timers.
What are your current career goals?
My career goal is working toward my retirement, having the required numbers of year in. Maybe once my children are older going back full time and maybe getting an office job in the post office or some other federal job.
Is there anything else you would like to share about your career?
The post office is a good place to work and earn a living but w/all the changes coming w/the computer and emails, bill pay and stuff like that I can’t imagine how much longer the post office is going to employee as many people as they do now. Machines are taking over even in the post office.
Prior work history
Please list your most recent jobs prior to this current job:
|Prior Job 1
|$8 a hour
|any packaged that came off the trucks damaged I had to repair w/tape.
|Prior Job 2
|Electronic Technician 2nd class
|I would fix and do preventive maintance on ground communication equipment. ground to air communications and ground to ground.
Please list your educational background:
High School GPA:90
|Central Texas College
|Associates Degree General Studies
|Graduate or Professional
(Masters or Doctorate)
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