(Female, Age 45) from Williamston, NY
This is a REAL-LIFE job profile written by a Female aged 45 who works as a Travel Coordinator in Williamston, NY. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.
At a Glance
Basic data on your current job
Opinions on your CAREER overall (i.e. not just your current job)
|Years in Career
|0 / 10
|0 / 10
|0 / 10
|0 / 10
Current job Q&A
Describe the type of organization you work for.
Over 5,000 employees. I work for an online travel booking service and am in the sales department taking calls from customers who wish to book any aspects of their travel needs.
Describe your job role and responsibilities.
I book air, cars, hotels any or all. I also book excursions at select destinations along with show tickets and/or sporting event tickets.
Please list an additional benefits (beyond compensation) that you receive.
401K, health, dental and vision insurance, life insurance. I earn 4 hours of personal time every 2 weeks to use for vacation or sick time and also have up to 6 weeks of Family/Sick leave. I also gets substanial discounts on all of the services I sell.
Do you feel you are under/over or well/fairly compensated at your current position?
I feel pretty well compensated but of course always would like to make more.
Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
I work from home at scheduled hours Monday through Friday from 10am to 630pm with scheduled breaks and lunch time. My company provided me with my computer and all the hardware and software I needed. I just needed to have a landline without callwaiting and fast speed internet and a dedicated home office or quiet workspace. I like this for the purpose of being at home but I sometimes do miss face to face communication. We do have chat with all of the employees so we are always in the loop of what’s going on with the company.
Do you work collaboratively with supervisors/managers?
Do you work collaboratively with your co-workers?
Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
I work from home office. I like the freedom but sometimes miss social interaction.
Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Job Title: 8
Level of Responsibility: 5
The Actual Work: 1
A day in the life of…
Please describe a typical workday for you in your current job:
|5am to 6am
|6am to 7am
|7am to 8am
|8am to 9am
|9am to 10am
|10am to 11am
|At 10am I clocked into work to start my day and prepare my workspace to accept phones call. This is generally the busiest time of day so I usually catch up on emails or make callbacks to customers from previous days that I have not closed the sale with yet and made appointments to callback.
|11am to 12pm
|This time is usually about the same as 10am to 11am.
|12pm to 1pm
|At 12noon I take a 15 minute break and when I come back the calls are usually picking up so I don’t have as much time between calls.
|1pm to 2pm
|Today between this time I booked a couple hotels for customers and then a whole flight and hotel package to Puerto Vallarta from Phoenix, Arizona.
|2pm to 3pm
|At 2pm I took my 1/2 hour lunch and when I came back phone was very busy with people just shopping for prices.
|3pm to 4pm
|During this time today I booked a family for 7-nights to Disney in Orlando, Florida. I also had a hotel and car booking in Chicago, Illinois. I had several calls just checking prices. I received a instant message that we were going to have some updates loaded to our computers overnight. I also booked 2 people air only from Houston to Sarasota, Florida.
|4pm to 5pm
|Between this time today I didn’t have any sales and the calls had slowed down so I went into my email to catch up on company busines and website and travel updates.
|5pm to 6pm
|At 5pm I took a 15 miute break and when I came back I booked a family of 7 2 rooms plus airfare to Aruba from Salt Lake City, Utah.
|6pm to 7pm
|Finally at 630pm it had slowed down quite a bit and I clocked out for the day.
|7pm to 8pm
|8pm to 9pm
|9pm to 10pm
|10pm to 11pm
|11pm to 12am
Table of Contents
How you got your job
How did you get your current job?
I searched online for a host agency that fit right with what I was looking for. I applied, had a phone interview, was offered the job and took it.
What was the application process?
I applied to an online application and submitted my resume along with it. I then had a telephone interview was offered the job and took it. After I accepted I had to submit identification information like driver’s license, social security number and banking information for tax and direct deposit reasons.
Did you have to interview for your current job? If yes, what did the interview process entail?
I had a telephone interview with the training supervisor and then she submitted to hiring department for approval.
If you can remember, what questions were you asked during the interview?
I was asked scenario questions as if I was the agent and they were the client. Also what my experience was and what duties I had performed at my previous employment. I was also asked what hours I would be available and if I had a dedicated home office or quiet workspace away from the main areas of my home. they asked if I had high speed internet or could get and if I had a landline telephone or could get one. They also asked what I would exspect to get paid.
Do you feel your employer properly prepared you for your job? Explain.
Absolutely, they gave me all the skills I needed to sell on their website and more. They also gave me new techniques to use to help in getting and closing the sale.
Was there training for your current position? If yes, what did it entail?
Yes, even though I had years of experience in the travel field I still went through six weeks of full-time training to learn their website inside and out, their policies on phone sales and the booking path of the website. We also worked on sales skills, customer service and closing sales.
Do you feel your educational background prepared you for your job? Explain.
Yes, I have an Associates Degree in Business with an emphasis on travel and tourism.
If applicable, do you feel your internship experience helped you prepare for your job?
Yes, I did a 6-month internship at a travel agency while I was still in school which gave me experience in travel agency office procedures before I even had my first travel job.
If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
At the very least get some travel classes at a community college so you know geography and learn major tourist destinations and airport codes. Most companies will train you the way they want you to book their services.
What skills do you think a person should have if they want to pursue a position like yours?
Social skills, sales skills, computer literacy, geography, familiarity with different hotel, airline and car companies, familiarity with geography and major tourism destinations. You also need to familiarize yourself with what documentations and medical requirements to might need for travel to International locations.
Do you feel that you need a certain level of education or training to be successful in your job?
Yes, if not education then experience in the field. If you don’t at least know geography you get lost fast.
What advice would you give to someone who was about to start work in your position/ line of work?
Take advice from your co-workers and supervisors. It always helps. And just start slow to get your grounds and then you will speed up naturally. And a big hint always put yourself in the customers shoes and be courteous.
Long-term career plans
Is your current employment part of your overall career plan? Why or why not?
Yes, for now anyway. I’m always looking to make more money and advance my career.
What are your current career goals?
To make more money and to keep making people happy with their vacations.
Is there anything else you would like to share about your career?
I just want to say, for me anyway, this industry has been very rewarding. It’s what I always wanted to do and has allowed me to travel to so many places I would otherwise not have been able to afford.
Prior work history
Please list your most recent jobs prior to this current job:
|Prior Job 1
|Taking sales calls from customers wishing to book any or all aspects of their travel.
|Prior Job 2
|Booking travel for customers I already had through a host agency with some leads from host agency.
Please list your educational background:
High School GPA:3
|Lansing Community College
|Associates Degree in Business with an emphasis on travel
|Graduate or Professional
(Masters or Doctorate)
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