Member Service Representative 

(Female, Age 24) from Portland, OR

This is a REAL-LIFE job profile written by a Female aged 24 who works as a Member Service Representative in Portland, OR. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.

At a Glance

Current Job

Basic data on your current job

Job Title Member Service Representative
Salary $28,000
Other Compensation None Set
Hours/Week 40
Company Size (not answered)
Location Portland, OR
Years Experience 4 years

Career Ratings

Opinions on your CAREER overall (i.e. not just your current job)

Years in Career 0
Education (not answered)
Income Rating 0 / 10
Interest Rating 0 / 10
Work-Life Rating 0 / 10
Fulfilment Rating 0 / 10

Current job Q&A

Describe the type of organization you work for.
It’s a nonprofit Organization, a credit union.

Describe your job role and responsibilities.
I open accounts and process loans applications. I disburse loan applications. Auditing and ensuring compliance with federal and state regulations is also a part of my job. Ensuring client satisfaction and overcoming difficult situations is also a part.

Please list an additional benefits (beyond compensation) that you receive.
2 weeks of vacation. 100% paid health insurance. 401k which the employer contributes 4% automatically. Incentive plan

Do you feel you are under/over or well/fairly compensated at your current position?
Well compensated.

Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
I work with clients face to face on a daily basis. Sometimes it’s great, and sometimes it’s not.

Do you work collaboratively with supervisors/managers?

Do you work collaboratively with your co-workers?

Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.

Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Income: 1
Benefits: 2
Hours: 3
Co-Workers: 4
Supervisors: 5
Job Title: 7
Level of Responsibility: 8
The Actual Work: 6

Table of Contents

How you got your job

How did you get your current job?

What was the application process?
applying online

Did you have to interview for your current job? If yes, what did the interview process entail?
1 intervies one on one with the manager in the branch I was applying for.

If you can remember, what questions were you asked during the interview?
Lots of open ended questions i.e. “Tell me about a good customer experience that you provided”

Do you feel your employer properly prepared you for your job? Explain.
Yes they have done a great job, they do extensive training modules

Was there training for your current position? If yes, what did it entail?
I was trained as a teller and after several years of extensive cash handling and customer service, that’s all I really needed. Besides the willingness to learn new things and being a fast learner helped as well.

Do you feel your educational background prepared you for your job? Explain.
My education was

If applicable, do you feel your internship experience helped you prepare for your job?

If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Start out as a teller first and work your way up. Or begin with a bachelor’s degree, get your foot in the door and the possiblities are endless.

What skills do you think a person should have if they want to pursue a position like yours?
Computer skills, people skills (excellent), reasoning skills, patience.

Do you feel that you need a certain level of education or training to be successful in your job?
you would need to have a certain level of customer service relations before doing a job such as this

What advice would you give to someone who was about to start work in your position/ line of work?
Make sure your resume looks good, shine the interview, stress customer service more than anything.

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