I Am Assistant Sales Supervisor.
(Male, Age 24) from South Richmond Hill, NY
This is a REAL-LIFE job profile written by a Male aged 24 who works as a I Am Assistant Sales Supervisor. in South Richmond Hill, NY. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.
At a Glance
Basic data on your current job
|Job Title||I Am Assistant Sales Supervisor.|
|Other Compensation||None Set|
|Company Size||(not answered)|
|Location||South Richmond Hill, NY|
|Years Experience||4 years|
Opinions on your CAREER overall (i.e. not just your current job)
|Years in Career||0|
|Income Rating||0 / 10|
|Interest Rating||0 / 10|
|Work-Life Rating||0 / 10|
|Fulfilment Rating||0 / 10|
Current job Q&A
Describe the type of organization you work for.
We are an upscale department store with products that range from mid-end to high-end. Our sales trend for our particular store has been trending upward for the past five years. We pride ourselves in customer service and providing a comfortable work environment for our employees. We have been in the Sales/Dept. Store business for well over 100 years.
Describe your job role and responsibilities.
My responsibilities include attending to situations that my employees may need assistance in. Whether it involves customer disputes or recovery or merchandising, I am at the forefront of the operations of my specific floor and must exude confidence and professionalism as I step foot in the building until I am no longer needed. My shift doesn\’t end at a specific time, it ends when I am replaced by another supervisor or if the store has closed and has been completely cleaned.
Please list an additional benefits (beyond compensation) that you receive.
I am given a total of 6 weeks paid vacation, which I take at one week intervals. I am given 15 sick days for the year, as well as full medical coverage and a 401K plan that deducts around 5 percent of my payroll as well as accumulating shares in the company\’s stock.
Do you feel you are under/over or well/fairly compensated at your current position?
I am feel, for the moment, I am well compensated for my work at my current position. However, as time progresses, I do wish to be compensated greater compared to what I am given now.
Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
I am obligated to work with not only my fellow supervisor’s on a daily basis, but also my associates as well as customers. Gaining the trust and respect of all three simultaneously can be quite difficult but I manage, in my opinion, fairly well. In fact, working with others is something that I relish because it gives me an opportunity to communicate with other individuals on a daily basis.
Do you work collaboratively with supervisors/managers?
Do you work collaboratively with your co-workers?
Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
My work location is the very heart of the mall it is located in. It is quite active with many different people from many different cultures. So to be fluent in a language other than English is an absolute plus and may soon be very necessary. I love this about my job, because learning about different people and cultures is about the most important thing in becoming a well-educated individual.
Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Job Title: 4
Level of Responsibility: 8
The Actual Work: 9
A day in the life of…
Please describe a typical workday for you in your current job:
|5am to 6am|
|6am to 7am|
|7am to 8am||I wake up around 745 am and shower, eat breakfast as well as do any maintenance that may be needed on my car. I usually take my pets out for a walk.|
|8am to 9am||After bringing my pets back, I headed back out for my own personal 45 minute run. I came back, ate a second breakfast and watched some early morning news.|
|9am to 10am||I fed my pets as well as tended to my plants/garden. I checked up on any daily business I may be missing out on either professionally or personally.|
|10am to 11am||I gave a call to some friend and family members to check up on their well-being. I also read a few pages from a new book I had begun to read.|
|11am to 12pm||Called up on the store to find out the current state that it is in. Made and ate my lunch as well as went to the gym for another hour workout.|
|12pm to 1pm||Came back from the gym and took another shower and ironed out my shirt and pants as I got ready for work. Made myself a small snack to eat in between small breaks.|
|1pm to 2pm||Checked up on current store numbers that I may be asked about during the manager meeting. Suited up, got in my car and headed to work.|
|2pm to 3pm||Got to work at approximately 215. Fifteen minutes early. Got to the manager meeting early. Store manager discussed upward sales trend, but trailing customer service trends. I was asked about some of my associates who were seen as “lazy” and I was put on the spot to defend their work and their jobs.|
|3pm to 4pm||I step on the floor and am in the middle of a complete mess. The previous supervisor didn’t take any care into recovering the floor or distributing the associates evenly on the floor, so everyone is on one side while the other is almost completely empty. I have to restructure this.|
|4pm to 5pm||I have evenly distributed the associates to their given areas and have left one person at the register, while the remainders are on the floor either helping customers or recovering that had accumulated. I answer a call about a customer who needed help in locating a product and because of her trouble, I waived the shipping fee. I also answered another call about an associate who would not make it in for the late shift.|
|5pm to 6pm||I am given a lunch break, which I take at the food court. An associate finds me there to ask a work-related question, which I answer to the best of my abilities and give them correct instructions.|
|6pm to 7pm||I am back from lunch and most of the associates have followed my direction so that much of the floor has been recovered and the flow of customers are evenly being serviced as they are coming in. I control a confrontation between an associate and a customer, whose voice was raising to a very high level. I calmed the gentleman down as well as promised him a discount on his purchase. I spoke with the associate, did not scold him, but helped him in addressing what he might do in the future, similar situation.|
|7pm to 8pm||I take a small break to eat a portion of my snack. I begin to assist the stock associate in helping him fill portions of the floor that seem somewhat empty. I gather a couple carts, head to the stock room and stock them as he takes the stock material to the floor to replenish. I have the phone with me and take all the calls, all from associates, whom I help with their customer situations and register problems.|
|8pm to 9pm||I leave the stockroom to find a line that is being attended to by a rather careful associate. The customers are irritated at his carefulness and so I step on a register and assist the associate in getting the customers out in an orderly fashion. I strike up conversations with both Spanish and English speakers.|
|9pm to 10pm||As business is tailing off, I remove every associate from their respective registers, with the exception of two at the main register. I meet with each associate and give them each a fair share of the floor to clean up. I also take one associate and assist them in cleaning up their part of the floor, to which I continue this for twenty minutes at a time.|
|10pm to 11pm||I close all the registers on the floor as the associates continue to recover. Some customers still need assistance and I ask one associate if she can assist them. The store closes at 1030 to which I drop off the money to the bank and come back to help in the most needed department. I take on the area that the associates are most weary of and get it cleaned in the most orderly fashion.|
|11pm to 12am||Most of the associates leave at 11pm regardless if their job is finished, on account of that being the end of their shift. I have a few loyal associates who remain, who I indulge in some humorous conversations with, building a relationship. I dismiss them at 1130pm, and continue my recovery until 1140pm. The assistant store manager meets me and asks me if my floor is ‘okay’. To which i reply it is and that I am leaving for the night.|
Table of Contents
How you got your job
How did you get your current job?
I was given the job as a promotion from my prior position of sales associate.
What was the application process?
I had already submitted my resume prior to my employment, so I was simply required to be interviewed by upper management and given some test trials among the various floors of the store to evaluate my skills.
Did you have to interview for your current job? If yes, what did the interview process entail?
Yes, my interview process was a set of three interviews: two by assistant store managers, and one by the store manager himself. They were all individual interviews that became more than the typical formal interview.
If you can remember, what questions were you asked during the interview?
Some of the questions were “What did you want to be when you were a child?” “What was your major in college?” “If you’re caught in traffic, what do you usually do?” “What would you do on a given day, if you were to run the operation of this store?”
Do you feel your employer properly prepared you for your job? Explain.
Yes, but not intentionally. As I said before, it was my own inquiries and my ability to grasp situations on my own that made me successful at an early age. Their choice to throw me into a job with larger responsibility so quickly only supplemented by education in the company.
Was there training for your current position? If yes, what did it entail?
Yes, I was actually given control of each floor in the store at various points in time and asked to run the overall operations of the floor for that given day.
Do you feel your educational background prepared you for your job? Explain.
In a way, yes. It helped eliminate my prior shyness and established a sense of how to interact with other individuals in a professional manner.
If applicable, do you feel your internship experience helped you prepare for your job?
I didn’t have any internship experience, so this question would not be applicable to me.
If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Be very vocal. I started off as an associate and only through asking many questions did I reach my position as fast as I did. Most of the time, I voiced dissenting opinions to other managers and that gained their attention. Most associates tend to stay quiet and sell, but the real way to elevate yourself is not through numbers, but distinguishing yourself as a proud individual.
What skills do you think a person should have if they want to pursue a position like yours?
Having social and organizational skills I believe are much more important to my position than technical skills. My job is a very vocal one where I must communicate for each working day I am at my job. Being able to communicate effectively and keeping my floor’s operation in order is essential to being successful at my position as well as furthering my sales career.
Do you feel that you need a certain level of education or training to be successful in your job?
Education is absolutely key to almost every single career. However, I feel training one in patience (if that is possible) is absolutely vital to being successful in this industry.
What advice would you give to someone who was about to start work in your position/ line of work?
Be calm and collected. Always voice your opinions as well as listening to others. Don’t let someone’s voice be overwhelmed by your own, because that person may be saying something important. Always be patient. But in the end, have faith in everything that you do, because risks will need to be made more often than not.
Long-term career plans
Is your current employment part of your overall career plan? Why or why not?
Now, I would say it is. It has been a great experience to work in such an active environment. However, I feel limited in my abilities or, rather, what I am able to do with my position. I am aiming for the position where I am able to make any decision I think is relatively positive for the company and putting it into complete effect.
What are your current career goals?
I plan to either start my own company, whether it be a clothing brand or some other brand. If that happens to fall through, I will aim to continue my upward path in the sales industry and hopefully achieve the title of store manager or some other title in the upper-management area.
Is there anything else you would like to share about your career?
A Career is not all about making money. For me, it’s about heading to work and not knowing what you’re going to experience. That’s why I enjoy my current job and my work environment. If at any moment, I feel I am working in some cyclical nature, I would quit and move on to something else that catches my attention.
Prior work history
Please list your most recent jobs prior to this current job:
|Prior Job 1||Sales Associate||1 year||8.25||I was in charge of selling and maintaining consumer and kitchen electrics on a nightly basis. I was frequently a member of the night shift before I was promoted.|
|Prior Job 2|
Please list your educational background:
High School GPA:3.3
|Graduate or Professional
(Masters or Doctorate)
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