(Male, Age 43) from Millville, DE
This is a REAL-LIFE job profile written by a Male aged 43 who works as a Senior Auditor in Millville, DE. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.
At a Glance
Basic data on your current job
Opinions on your CAREER overall (i.e. not just your current job)
|Years in Career
|0 / 10
|0 / 10
|0 / 10
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Current job Q&A
Describe the type of organization you work for.
We are a management company that owns a home office and 13 franchise hotels in 3 states and the District of Columbia. The hotels range from our smallest of 122 rooms to our largest of 327 rooms. General placement is either resort/tourist destinations (Washington DC/Atlantic Ocean Beaches) or college/university towns (Harrisonburg and Blacksburg, VA). We employ from 650-950 workers (it varies by season).
Describe your job role and responsibilities.
I work in one of our resort hotels in Ocean City, MD (we have 2 there). I am responsible for collating and the accuracy of daily and weekly operational accounting for both locations, and for training the night auditors who work the overnight shifts and prepare the daily reports. As the only person with IT training in our area, I also serve as the system administrator and IT tech for the networks at both locations. This includes oversight, maintenance, and troubleshooting the IBM networks, as well as taking periodic classes and assisting outside vendors with installations and repairs. I am paid overtime rates for all associated duties related to IT (including classes) if they take place outside of my normal workload/hours. Classes that require travel are paid on a set schedule with all expenses paid by a company credit card plus a per diem for meals and “required expenses.” All charges on the company card are subject to review by our company’s CFO.
Please list an additional benefits (beyond compensation) that you receive.
15 personal, 15 vacation, 10 medical leave days annually (use it or lose it), medical insurance (including vision and dental) via HMO, ability to keep all frequent flier/traveller miles, free stays at any of our company’s hotels (and discounted stays at franchise hotels which we participate with) subject to availability.
Do you feel you are under/over or well/fairly compensated at your current position?
With a raise and increase in benefits on 4/10/07 (my annual date), I feel well compensated.
Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
Yes, I have 3 full time auditors at each hotel and a part time person who can work either property (7 persons in total). I enjoy working with them because I have hired each one and all have been with us for at least 18 months. They are all good people, conscientious and reliable.
Do you work collaboratively with supervisors/managers?
Do you work collaboratively with your co-workers?
Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
Each property involves an office located behind the front desk of the hotel. There is adequate space to work, and supplies are well stocked. Each has a dedicated desk for the auditors and my use, as well as dedicated paperwork boxes of the auditors and a mailbox for me. Both are comfortable office environments that I like. At the smaller property, the servers and associated hardware for the computer netwokr are also located in the office in one corner. However, the telephone and wireless DSL network for the guests are located in the elcetric room, 120 feet away from the office near the south exit. This is both inconvenient when we have problems with those systems (i have to run back and forth while working on/troubleshooting those systems), and the electric room is cramped and difficult to move around in. I don’t like this very much, but deal with it. The larger property was renovated after hurricane damage in 19990 and has a dedicated IT room with cooling system (all network, DSL and telephony equipment and interfaces are located here. It is a very easy environment to work in, especially since we hooked up an old laptop as a dedicated terminal in the room.
Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Job Title: 8
Level of Responsibility: 6
The Actual Work: 3
A day in the life of…
Please describe a typical workday for you in your current job:
|5am to 6am
|6am to 7am
|7am to 8am
|Arrive home from work.
|8am to 9am
|9am to 10am
|10am to 11am
|11am to 12pm
|12pm to 1pm
|1pm to 2pm
|2pm to 3pm
|Received phone call at 2:20pm yesterday that IBM laser printer at Large hotel had locked up for unknown reasons. Gave instruction to Guest Services Manager on duty on how to reboot the printer. This worked. Phone call ended at about 2:30pm
|3pm to 4pm
|4pm to 5pm
|5pm to 6pm
|6pm to 7pm
|7pm to 8pm
|8pm to 9pm
|9pm to 10pm
|10pm to 11pm
|10:30pm – Left for work. Arrived at 10:50pm. Clocked in and reviewed my mail, email and daily logbook for small hotel.
|11pm to 12am
|11:10pm – Left small hotel and drove to large one. Arrived at 11:15 pm. Reviewed my mail, email and daily logbook for the property. Ran the server reports for the week ending Saturday. Everything is fine. 11:45pm – Had some data entry to do. This included adding a new hire, deleting a termination and upgrading a promoted worker’s accesses. 12:20AM – Ran diagnostics and antivirus. All ok. Read information on Windows Vista while this was running. 1:30AM – Logged off my terminal so the Auditor could run his end of day. Went to the IT room and ran the weekly telephony diagnostics and reports. Also checked the DSL network. Both were fine. Read more on Vista. I may ask to take a seminar on it being offered at a local community college. 2:50am – Auditor was done. Took his reports, reviewed and signed off on them. Integrated his reports into the weekly, then merged the previous day’s data into the current day. Corrected one error in a reservation (there are no 17-digit Mastercards I am aware of) and left a note for the Front Desk manager to contact the reservation holder or I would have to cancel it as non-guaranteed. Left the large hotel at 4:15am to return to the small one. Arrived at small hotel at 4:20am. Auditor was done. No data entry here, So I ran the diagnostics and anti-virus. Went to the electrical room and ran the telephony diagnostics and checked the DSL network. Both were fine. 5:00am – Reviewed Auditor’s reports and signed off on them. Did the integration/merge, no errors. 5:25 am – Faxed both sets of Auditor’s reports to our home office, along with my nightly reports and the weeklies ending Saturday. 5:40am – Auditor asked to leave early, as he wasn’t feeling well. I said ok, then worked the front desk until the morning shift arrived at 7:00am. This included two check-outs and a nice chat with Judy, our breakfast bar attendant. 7:10am – left hotel to go home. A very easy night. As a note, had the Auditor not asked to leave early, I would have left shortly after 6:00 am.
Table of Contents
How you got your job
How did you get your current job?
A friend knew I was unhappy managing a movie theatre, and put me in touch with the GM of the larger hotel, who needed an auditor at the time.
What was the application process?
Yes, via resume and completation of a boilerplate application.
Did you have to interview for your current job? If yes, what did the interview process entail?
Yes, 15 minutes with the GM and Front Desk manager.After the first five minutes, the interview was basically over and we were discussing pay and start dates.
If you can remember, what questions were you asked during the interview?
About my work experience, what computer systems did I know, did I have formal mathmatics training, had I worked in hotels before, did I mind working overnight. When I said I didn’t mind to the last question, I could tell I had the job as all conversation then turned to pay and start dates.
Do you feel your employer properly prepared you for your job? Explain.
Yes. They have always provided training and or access to the necessary training and/or resources to make me feel confident in undertaking what I am tasked. They have even accepted several of my requests to be sent to training classes that I felt were necessary.
Was there training for your current position? If yes, what did it entail?
Basic training for the auditor’s position when I was hired included the PMS (property management sytem) for the hotel, associated proceedures and paperworks, and all the necessary skills to run the front desk. Since then most of my training for specific systems and tasks has come from training classes and seminars, generally run by third parties. There is also a lot of reading (technical manuals, professional magazines and the like) that is necessary.
Do you feel your educational background prepared you for your job? Explain.
Partly. I was always very good at mathmatics (thanks to excellent teachers when I was young), and was first exposed to computers as a freshman in high school when I took an elective computer class in Basic, Fortran and Cobal computer languages to fulfill a math requirement (and avoid trigonometry!). However, my college classes were directed at another field entirely.
If applicable, do you feel your internship experience helped you prepare for your job?
I did not do an internship.
If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Get as much IT training as possible. Be sure the training is diversified (not just PC/server certification, but learn networks, telecommunications devices/interfaces, and as much as you can about hardware). I was lucky to have some IT knowledge when no one else did, so I became very valuable to my company and as I now have specific knowledge of the company’s systems and operations, I have value to them beyond what my qualifications might suggest. Being lucky as I was and getting in on the ground floor with a company is very, very useful.
What skills do you think a person should have if they want to pursue a position like yours?
On the technical side, solid mathmatics skills are a must. You don’t necessarily need a college degree (I don’t have one), but if you can’t do basic math, you can’t do this job. As described above, computer skills and IT knowledge/training are necessary. Knowledge of hotel PMS (Property management systems) is a plus, but can be taught/learned. On the organizational side, our company expects punctuality, dedicated work and meeting minimum performance standards (with quarterly reviews/critiques). Drug testing twice a year or with probable cause are required. Social skills for the Auditors are necessary (and part of the performance reviews) as they are required to perform the duties of front desk clerks and reservationists during the overnight hours, with all the customer interaction that entails. We are a service industry, and we must provide good service if we are to be successful.
Do you feel that you need a certain level of education or training to be successful in your job?
At a minimum a high school degree with strengths in math and IT work. As in my case, you can learn/be trained for the job from there.
What advice would you give to someone who was about to start work in your position/ line of work?
Learn as much as you can about all the systems that you can. The more you can absorb, the more valuable you will become. Get your hands dirty. Reading books and doing simulations is one thing, but replacing server components without killing your system is a bit more nerve-wracking, and requires an element of confidence that can only be acquired through practical experience. Be prepared for the long haul, this is not something that you can learn overnight. It took me 5 years to reach the position I am in now (including 2 complete IT replacements, one at each hotel), and another year to earn the trust and confidence of the company’s leadership structure.
Long-term career plans
Is your current employment part of your overall career plan? Why or why not?
It was not part of my original plan, but it is my new plan. I have remarried and have two children, so working at night is great for us as either my wife or I can always be home with the girls. Add in that I know everyone in the company and am very comfortable with them, and believe the reciprocal to be true, and I am very happy with my current employment
What are your current career goals?
At present, to continue with my current path. However, I don’t know if there is any further advancement for me because I would be very reluctant to leave where I live now, and my company hasno plans to open a new property at present. I would like to be a General Manager one day, but not at the expense of either Jim or Marie, whom I like very much.
Is there anything else you would like to share about your career?
Never sell short the concept of luck: simply being in the right place at the right time has lead me to where I am today!
Prior work history
Please list your most recent jobs prior to this current job:
|Prior Job 1
|Manage all operations of a 4 screen movie theatre in a resort town, including all day to day operations, setup/breakdown of films, maintenance of the facility (including hiring cleaners within proscribed budget limitations) and oversight of customer service performance by staff.
|Prior Job 2
|Responsible for the operations of 5 theatres in my district (a 6 screen, 2 four screens, 2 three screens and a twin screen). This was 12% if the company’s total theatres, and included it’s two highest grossing properties. Duties included oversight of management and operations, budgeting, ordering (within budget), oversight of maintenance and upkeep of the facilities, preparations of results and goals on a monthly basis, and membership on the company’s “Booking” board, which decided which theatres would run which movies. My supervisor was the Director of Operations, who reported to our owner/CEO in a truncated management tree.
Please list your educational background:
High School GPA:3.1
|James Madison University
|Graduate or Professional
(Masters or Doctorate)
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