Claims/Customer Service (Female, Age 48) in NEW HUDSON, MI

This is a REAL-LIFE job profile written by a Female aged 48 who works as a Claims/Customer Service in NEW HUDSON, MI. This professional kindly spent a bit of their time to complete our job profile survey so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.

At a Glance

Current Job

Basic data on your current job

Job TitleClaims/Customer Service
Salary$32,000
Other Compensation None Set
Hours/Week40
Company Size(not answered)
LocationNEW HUDSON, MI
Years Experience9 years

Career Ratings

Opinions on your CAREER overall (i.e. not just your current job)

Years in Career0
Education(not answered)
Income Rating0 / 10
Interest Rating0 / 10
Work-Life Rating0 / 10
Fulfilment Rating0 / 10

Table of Contents

Current job Q&A

Describe the type of organization you work for.
Blinds n Designs is a small company, that has about 150 employees, a window fashion wholesale company, that make Hunter Douglas, to name one window treatments.

Describe your job role and responsibilities.
CUSTOMER SERVICE, PHONES, LIGHT OFFICE WORK, ENTERING PHONE ORDERS

Please list an additional benefits (beyond compensation) that you receive.
Healthcare, 401 k, profit sharing

Do you feel you are under/over or well/fairly compensated at your current position?
well

Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
I work in an office setting with about 20 women, and yes I work along side with others on an everyday projects. For the most part I like it, somedays its hard to work with all women. I do not like being on the phone with customers yelling when they are angry.

Do you work collaboratively with supervisors/managers?
Yes

Do you work collaboratively with your co-workers?
Yes

Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.

Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Income: 1
Benefits: 6
Hours: 2
Co-Workers: 4
Supervisors: 5
Job Title: 3
Level of Responsibility: 7
The Actual Work: 8

A day in the life of…

Please describe a typical workday for you in your current job:

5am to 6am
6am to 7am
7am to 8amWAKE UP, AND GET DRESSED, TAKE OUT MY DOG, GET READY FOR WORK.
8am to 9amLEAVE HOME AT 8.10 AM, DRIVE TO WORK, ONLY 5 MILES DOWN THE ROAD, AS WORK STARTS AT 8.30 AM, PUNCH IN AT 8.25 AM, THEN GO TO MY DESK, AND LOG INTO COMPUTOR
9am to 10amCHECK EMAILS, AND MY PHONE LINE FOR ANY MISSED EMAILS/CALLS LOG THEM IN, MEANING WRITE INFO ONTO PAPER, BEGIN MY WORK LOAD
10am to 11amBEGIN TO MAKE ANY CALL BACKS THAT ARE NEEDED, AND CHECK ON THE DAILY PRODUCTION SHEETS, START ANSWERING THE PHONES AND START MY DAY AT WORK, BREAK AT 10.10 AM
11am to 12pmWORKING MOSTLY ON PAST ORDERS FOR MISSING PARTS FROM BLIND ORDERS, OR TAKING NEW ORDERS FOR THEM.AND PLACING NEW ORDERS ASLO.
12pm to 1pmTYPING, AND LOGING INTO EXCELL FOR MY PROJECTS ON CLAIMS, BETWEEN PHONE ORDERS,WHICH CAN TAKE UP ALOT OF MY EARLY AFTERNOON, AND LUNCH AT 12.30
1pm to 2pmLUNCH STILL TILL 1.30, THEN BACK AT PHONES,AND ORDERING PARTS FOR CUSTOMERS, AS THIS BUSINESS NEVER SLOWS DOWN, PARTS ARE ALWAYS BROKEN, OR MISSING FROM SOMEONES ORDER.
2pm to 3pmSOMETIMES WE HAVE AN AFTERNOON MEEETING, AND IT MAY LAST BETWEEN 35 TO 1 AND 1/2 HOURS LONG, ON NEW PRODUCTS IN OUR FIELD, OTHERWISE STILL DOING NORMAL CUSTOERM SERVICE WORK, ALSO HELP OUT WITH ORDER ENTRY FROM TIME TO TIME, AND THE FRONT DESK DUTIES AS WELL
3pm to 4pmOUR JOB INTAILS DIFFERENT ORDERING METHODS, AND CAN BE DIFFERENT FROM DAY TO DAY.AS MY WORK LOAD INCREASES FROM DAY TO DAY, AND WE (I) FILL IN WHERE EVER IS NECESSARY FROM TIME TO TIME, LETS SAY SOMEONE CALLS IN SICK, YOU DAY CAN CHANGE THAT QUICK, YOU’LL NEED TO ADAPT.
4pm to 5pmFINISHING UP WORK JOB, TRYING TO PUT INTO SOME ORDER FOR ANY LEFTOVER JOBS THAT WERE NOT ADRESSED TODAY.
5pm to 6pmDRIVE HOME FROM WORK AT 5 PM, ARRIVEING AT 5.25 PM, TAKE MY DOG CASPER FOR A SHORT WALK. SHE IS A JCK RUSSELL THAT NEEDS ATTENSION.
6pm to 7pmSTART COOKING DINNER, OR MAYBE JUST ORDER FOOD IN.
7pm to 8pmSPEND TIME TALKING WITH HUSBAND,AS HE HAS A STRESSFUL JOB, THAT HE SOMETIMES NEEDS TO VENT ABOUT.
8pm to 9pmWINDING DOWN, OR READING BOOK, LETTING DOG OUT NCE BEFORE BED TIME.
9pm to 10pmBED AT 9.30 SOMETIMES 10PM
10pm to 11pmSLEEPING HOPEFULLY
11pm to 12amSLEEPING, UNTIL DOG WAKES ME UP.

How you got your job

How did you get your current job?
Newpaper ad

What was the application process?
paper application

Did you have to interview for your current job? If yes, what did the interview process entail?
Yes this took me a total of three interviews, by the office manager, and owner.

If you can remember, what questions were you asked during the interview?
Not for sure, as this was almaost ten years ago, but I can tell you Maggie asked alot of questions reguarding math, and measuring.

Do you feel your employer properly prepared you for your job? Explain.
Yes this comapny really trains swell, alot of hand holding, as well as hands on, and until your comfortable, you will continue to have help. The crew here is great.

Was there training for your current position? If yes, what did it entail?
Yes, oyu were expected to train/learn everyday, whether you were listening to coworkers on the phones, or just reading your customer serive books in detail, you were always training, but with help at all times. no deadlines were set up to make anyone fail, just as long as you were seeing the business and retaining what you were learning.

Do you feel your educational background prepared you for your job? Explain.
Somewhat, amybe alittle, mostly though I fell that this job takes a person who cnan think and stand on their own two feet well, without complaining too much.

If applicable, do you feel your internship experience helped you prepare for your job?
no, I learned as I went along, kind of on the jon training.

If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Learn something about window fashions first, make sure you’ve got basic math measurments down, fractions for one thing. maybe a design class.

What skills do you think a person should have if they want to pursue a position like yours?
Well they surely need a eye or feel for designing, measuring, and can do fractions well, one must learn to be able to adapt to hostile people on the phone, so brush up on your people skills.

Do you feel that you need a certain level of education or training to be successful in your job?
yes, dealing with customers all day long takes a certain kind of person

What advice would you give to someone who was about to start work in your position/ line of work?
Maybe try to visit a local store like jc penny’s or House of Blinds, to get a feel for this kind of business, then you;ll need to see about classes to help with interior designs, and basic measurements.

Long-term career plans

Is your current employment part of your overall career plan? Why or why not?
Yes for me it is, was maybe not planned that way, but it did turn ou that way.

What are your current career goals?
My career goals are really simple, to retire from here soon, maybe 1to 3 years from now.

Is there anything else you would like to share about your career?
It was very neat to learn this business, and without evening knowing it, this job, made time fly by quickly. As almost ten years few by without realizing that.

Prior work history

Please list your most recent jobs prior to this current job:

TitleLengthSalaryDescription
Prior Job 1cashier2 years10.25cashier/checkout supervisor, ringing customers orders/giving change to cashiers/runnign customer service desk.
Prior Job 2cashier1 year6.25cashier, taking orders at counter, handling food prep orders

Educational background

Please list your educational background:

High School GPA:

GPASchoolDegree
College (Undergraduate)
or Technical/Vocational
BENTLEYACCOUNTING
Graduate or Professional
(Masters or Doctorate)

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