(Female, Age 23) from Ventura, CA
This is a REAL-LIFE job profile written by a Female aged 23 who works as a Receptionist in Ventura, CA. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.
At a Glance
Basic data on your current job
Opinions on your CAREER overall (i.e. not just your current job)
|Years in Career
|0 / 10
|0 / 10
|0 / 10
|0 / 10
Current job Q&A
Describe the type of organization you work for.
I work directly for a temp agency who offers employment for other associates like myself. The client I work for is an architectural design firm. They specialize in landscape architecture, land planning and urban design.
Describe your job role and responsibilities.
I answer phones and take messages for the employees (there are 4 employees I leave messages for), compile communiques for plans getting shipped out; I call up the couriers to pick up the plans and deliver them as soon as possible and fill out the waybill. I open and close the office by opening and locking doors, opening and closing down the phone system and turning the lights on and off.
Please list an additional benefits (beyond compensation) that you receive.
Do you feel you are under/over or well/fairly compensated at your current position?
I feel I am undercompensated for my current position.
Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
Yes my job entails my working with others on a daily basis although I had preferred working on my own doing data entry. I’d like to say I like to do this as it develops a more social situation. However, I feel that I’m at work to work and not make friends.
Do you work collaboratively with supervisors/managers?
Do you work collaboratively with your co-workers?
Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
I work in a very small office of 5 people including myself. I wanted this since I didn’t want to keep track of who left and who is leaving early. It’s easier to keep track of everyone. It’s in a fairly busy section of Ventura.
Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Job Title: 6
Level of Responsibility: 4
The Actual Work: 5
A day in the life of…
Please describe a typical workday for you in your current job:
|5am to 6am
|6am to 7am
|7am to 8am
|Woke up at 7:00 am; take a shower; eat breakfast; get dressed, put on some makeup; fed the dog; got my bike and started pedalling away.
|8am to 9am
|Arrived at work at 8:30am; opened up the office; turned on the lights; opened up the phone system.
|9am to 10am
|Made sure everyone had their supplies in case anyone needed any ordering done; Checked the voicemail system for any messages for my co-workers. However, I received a voicemail regarding a shipment I made. I wrote down the wrong number on the address. It was supposed to get at the destination by Friday morning and it’s Monday morning. I called up the courier service but their system was down. After 4 calls, I got through and gave them the correct address. It should get shipped out and delivered to the receiving address by tomorrow morning.
|10am to 11am
|I called up the receiving address to let them know the delay and left a voicemail. She called me back and pretty much scolded at me saying, “We’ve been working with you for years. How can you not get our address right. I reply, “It was a typing error and I apologize for the delay.” She understood and I verified the plans would get to her by tomorrow morning.
|11am to 12pm
|Got ready for lunch. Answered phones and transferred calls. Made sure I made some copies for my boss.
|12pm to 1pm
|Went to lunch. Made some phone calls to my family back home. Got in my car and went right to work.
|1pm to 2pm
|Washed my hands and returned to work; Waited for the phones to ring; called the courier service to pick up plans. I filled out the waybill and they picked it up promptly.
|2pm to 3pm
|It was 2:00 and since it was that time the plans that needed to be delivered were referred to a separate courier service. I called them up one time to pick up for an overnight.
|3pm to 4pm
|A client at another company calls and asks for an employee who is absent. It’s an urgent question so I call his cell and leave a message. I transfer the messages back and forth and meanwhile a present co-worker delivers the correct message to the client.
|4pm to 5pm
|The plan was still at the office so I called the courier service to pick them up….a second time. I waited.
|5pm to 6pm
|The courier finally picked up the plans at 5:15. 15 minutes before closing and the necessary plans were shipped out. I close down the phone system at 5:30 and shut off all the lights and locked all the doors. I go in the bathroom to change my work clothes into my bike clothes. I rode my bike home.
|6pm to 7pm
|Got home and made some dinner. Called my husband to tell him dinner would be ready at a certain time. Set the tables.
|7pm to 8pm
|Got the clothes ready for the next morning
|8pm to 9pm
|9pm to 10pm
|10pm to 11pm
|11pm to 12am
Table of Contents
How you got your job
How did you get your current job?
I found my current job in the classifieds section of the Ventura County Star.
What was the application process?
I just went in for an interview and got the job right on the spot.
Did you have to interview for your current job? If yes, what did the interview process entail?
Yes, they asked me for my resume and looked it over; asked how fast I typed and what I was looking for. It was my only interview and I interviewed with one of the reps at a local temp agency; one-on-one interview in a personal office.
If you can remember, what questions were you asked during the interview?
She asked me what I wanted to do with my life and what kind of job I was looking for. She also asked me what office skills I had and which office equipment I was familiar with.
Do you feel your employer properly prepared you for your job? Explain.
She certainly prepared me and gave me the right job I was looking for. This is my second job through the temp agency and it fits me wonderfully. The first job was the best. I assembled CD and DVD promos for a musician and inputed addresses into Excel and Outlook. With my speed, I was able to finish the assignment faster than the client had hoped. This job was less inviting as I wanted to work away from customers and phones, but the environment is great. I get along with my supervisor and co-workers and sometimes we even go on a ride in his yacht!
Was there training for your current position? If yes, what did it entail?
No, but basics were traced all the way back to high school such as computer applications in MS Word, Excel and PowerPoint.
Do you feel your educational background prepared you for your job? Explain.
Yes not only in high school but in college. It taught me social skills I needed in real life and it also taught me ways to solve logical problems. Those term papers can come in handy. Homework comes with you til the day you die.
If applicable, do you feel your internship experience helped you prepare for your job?
If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
If someone is to be either a temp or a receptionist, they should acquire very good typing skills and receptive skills such as passing a message along. They should also pay attention to detail as there is always a deadline to be met and if it’s not met, then out the door you go.
What skills do you think a person should have if they want to pursue a position like yours?
Multi-tasking is very important. If someone comes in to visit a co-worker, the receptionist should ask if they need anything like water or coffee. Then notify the co-worker plus the phones may ring so you cannot be anxious or impatient in this field. Take a deep breath if you feel overcome with angst. Social skills are also important as you will be working with many different jobs in the temp world and this also goes in hand with being a receptionist. You will be introduced to many different types of people. Never bias. This is your job to make people feel comfortable. And don’t forget to smile.
Do you feel that you need a certain level of education or training to be successful in your job?
At least a high school diploma is required just to get the basic skills.
What advice would you give to someone who was about to start work in your position/ line of work?
There is always room for excelling your career. Many receptionists or temps may find their calling in their assignment. So don’t feel it’s a dead end job because a lot of people are counting on you and if one employer likes the work you do, they can promote you or keep you … raises anyone?
Long-term career plans
Is your current employment part of your overall career plan? Why or why not?
I’d like to say it is part of my career plan. I’m hoping to move onto the post office where I’ll be multi-tasking.
What are your current career goals?
I hope to work for the post office since there are many benefits to working for them and it’s something I love to do. I enjoy sorting mail and hopefully I can become a mail carrier so I can walk outside and greet people with a smile on a sunny or rainy day.
Is there anything else you would like to share about your career?
Don’t give up your goals because there is much competition out there and if you don’t do it now, you won’t have any room to complain about what you should’ve done ten years ago.
Prior work history
Please list your most recent jobs prior to this current job:
|Prior Job 1
|12 per hour
|Answering phones/preparing communiques for plans shipments/greeting clients/ordering office supplies.
|Prior Job 2
|7 per hour
|Cleaning tanning beds/Answering phones/Ordering tanning supplies/Opening and closing the salon/Conducting inventory.
Please list your educational background:
High School GPA:3.6
|Graduate or Professional
(Masters or Doctorate)
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