Head Of Reception
(Female, Age 28) from Clearwater, FL
This is a REAL-LIFE job profile written by a Female aged 28 who works as a Head Of Reception in Clearwater, FL. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.
At a Glance
Basic data on your current job
|Job Title||Head Of Reception|
|Other Compensation||None Set|
|Company Size||(not answered)|
|Years Experience||8 months|
Opinions on your CAREER overall (i.e. not just your current job)
|Years in Career||0|
|Income Rating||0 / 10|
|Interest Rating||0 / 10|
|Work-Life Rating||0 / 10|
|Fulfilment Rating||0 / 10|
Current job Q&A
Describe the type of organization you work for.
I work for a small veterinary hospital in Tarpon Springs, FL. We currently have one vet whom is also the owner, but we hope to have a second vet join our team within the next couple of months. We have a staff of 9 people in total. We do extensive veterinary care for cats and dogs, grooming, and boarding.
Describe your job role and responsibilities.
I make sure the reception area is operating smoothly and the two receptionist are properly completing their task. I answer phone, file, take care of the clients needs, and make sure the office is taken care of. The doctor will give me projects to complete to keep the hospital competive with other animal hospitals in the area.
Please list an additional benefits (beyond compensation) that you receive.
Discounts on care and products for my pets
Do you feel you are under/over or well/fairly compensated at your current position?
Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
I am required to work with others on a daily basis, both my co-workers and clients. I enjoying working with people for the most part. I have no problem working with my co-workers, we get along great. We atlk to each other and work out our problems. It feels like a family at work. We have our poblems and tense moments but we forgive and move on. I also enjoy most of our clients, but some are not so pleasant. I’m not sure if it is the field I work in or just society as a whole, but many consumers will “hold their breath” until they get their way. I do not enjoy working with these type of people.
Do you work collaboratively with supervisors/managers?
Do you work collaboratively with your co-workers?
Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
I work in a vet office reception area most of the time. I enjoy my work location because I get to see and learn alot about animal health with leaving the comfort of an office. I do not like the area’s size though. It is to small for two receptionist.
Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Job Title: 6
Level of Responsibility: 8
The Actual Work: 2
Table of Contents
How you got your job
How did you get your current job?
Referral by friend/co-worker
What was the application process?
Did you have to interview for your current job? If yes, what did the interview process entail?
No, I was hired based off of two reviews by former and current co-workers.
If you can remember, what questions were you asked during the interview?
Do you feel your employer properly prepared you for your job? Explain.
No, but I already knew what to expect from previous job experiences. I did this job before just at a different animal hospital
Was there training for your current position? If yes, what did it entail?
No specific training needed. I have a college background in animal biology plus I have worked with animals for many years.
Do you feel your educational background prepared you for your job? Explain.
Differently! I have a B.S. in Animal biology. This gave a firm understanding of the working of the mammals body. So now when the doctor or a pharmacutical rep is explaining the ins and outs of a product and it’s effect on an animal, I understand it.
If applicable, do you feel your internship experience helped you prepare for your job?
No intern experience.
If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Understand how to work with people, animals, and emotions. Keep an open-mind because the way one person feels about an animal might be totally different with what the next person feels. For example, one person might feel their pet is their “baby”, but another person might think of their pets as something you basicly feed and water. Also, pateince is very important! Your average animal owner know very little about proper care and preventions for a pet. And you have to be patient in your repeating of information and trying to make the owner understand that we are not trying to sell you things because we want to make a buck, but we are trying to sell them things are for the best interest of their pet.
What skills do you think a person should have if they want to pursue a position like yours?
To be a head receptionist in an animal hospital, first and formost you must be a people person and then secondly an animal person. You will deal more with the person then the animal and if the person does not trust you then you will never get to deal and love their animal. One must also be organized and a big multi-tasker! One must also be good under stress and deal with a stressful situation and a stressed owner.
Do you feel that you need a certain level of education or training to be successful in your job?
A background in animal health is a big plus, but not necessary.
What advice would you give to someone who was about to start work in your position/ line of work?
Understand as much as you can about the basics of animal health care because as a receptionist you will be the first to lead the client about the best for their pet. Also you have to be friendly and ready to work everyday. You want to convey to the client that you love your job. Also, be confident in your answers and actions in order to gain trust.
Prior work history
Please list your most recent jobs prior to this current job:
|Prior Job 1||Receptionist||2 yrs||12/hr|
|Prior Job 2||Production Supervisor||1yr||33K/yr|
Please list your educational background:
High School GPA:4
|3.1||Univ. of Florida||Bachelor Animal Biology|
|Graduate or Professional
(Masters or Doctorate)
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