Office Manager 

(Female, Age 29) from Victoria, TX

This is a REAL-LIFE job profile written by a Female aged 29 who works as a Office Manager in Victoria, TX. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.

At a Glance

Current Job

Basic data on your current job

Job Title Office Manager
Salary $24,000
Other Compensation None Set
Hours/Week 45
Company Size (not answered)
Location Victoria, TX
Years Experience 7 years

Career Ratings

Opinions on your CAREER overall (i.e. not just your current job)

Years in Career 0
Education (not answered)
Income Rating 0 / 10
Interest Rating 0 / 10
Work-Life Rating 0 / 10
Fulfilment Rating 0 / 10

Current job Q&A

Describe the type of organization you work for.
G&A Electronic Services is a family owned and operated company which is owned by Greg Smith. G&A Electronic Services offers DirecTV Satellite, Dish Network Satellite, Exede Satellite Internet, high end HD LED, LCD, and Plasma Televisions and also offers custom surround sound systems and television repair services.

Describe your job role and responsibilities.
Phone Sales, Counter/Inside Sales, Billing, Receiving, General Research, Cash/Credit Card Transactions, Transcription, Social Media Marketing, Filing, Scheduling Service Calls & Installs, Customer Account Management, etc.

Please list an additional benefits (beyond compensation) that you receive.
1 week paid vacation, Blue Cross Blue Shields of Texas

Do you feel you are under/over or well/fairly compensated at your current position?
Under Compensated

Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.

Do you work collaboratively with supervisors/managers?

Do you work collaboratively with your co-workers?

Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.

Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Job Title:
Level of Responsibility:
The Actual Work:

A day in the life of…

Please describe a typical workday for you in your current job:

5am to 6am
6am to 7am
7am to 8am
8am to 9am Clocked in at 8:30 and went to my desk to start up my computer and business software, such as Quick Books. Pulled the work orders for todays jobs and went over them with the technician who would be performing them. Call the customers to let them know around what time we would be arriving.
9am to 10am Worked throught the basket on my desk which contains paperwork that either I have put there or others have put there which needs to be processed. The first work order was for a DirecTV new customer installation for Wednesday the 12th, 2012. I had already run the customer’s contract through the DirecTV retail website, however I still needed to file the customers rebate for them and also print out the “Welcome Packet” which I created in order to better educate my customer and remind them about dates that they need to call in and cancel free trial programs. I also took a few phone calls throughout the hour, nothin significant.
10am to 11am Cotinued to work through my basket. Several work orders were jobs that were completed yesterday and needed to be billed. I billed out the service calls in Quick Books, printed them out, and put them out for the mailman to pickup.
11am to 12pm Got with my coworker who is the other office manager and went over some calls she missed while she was out sick and also delegated an Exede contract to her to run. Added Dish Networks new Activation Line phone number for retailers to the Exel document where I save important business information.
12pm to 1pm Began to finalize paperwork for tommorows service calls. Entered customer addresses and phone numbers from tommorows installation into Quickbooks. Had a customer who canceled his appointment yesterday call to reschedule. It’s a commerical DirecTV account. Cannot safely reschedule next week because my coworkers schedule board doesn’t have adequate notes on what work is being done and she doesn’t write out work orders and put them in their assigned days like we are supposed to. She just writes out a quick work order right before the technicians leave for their jobs so it complicates my job. Had to tell customer I would call him back when I could verify an open appointment next week. I then noticed my coworker is not writing appointments she is scheduling on my appointment calender so I had to take my calender to her desk and write in appointments to make sure we don’t accidently overbook. Received a UPS package and gave the items to the television repair tech because the package ended up being parts for a tv he is currently repairing.
1pm to 2pm I helped a customer who came into the store who’s home was struck by lightening. All of his DirecTV equipment and televisions were damaged beyond repair. Advised customer his DirecTV equipment would be replaced. There would be no cost for the equipment, only an hourly service call fee to install it. Then I walked the customer through the store and helped him pick out two new televisions, a Toshiba 32″ LCD and a Sharp 60 LED LCD. Customer paid and took home televisions. Scheduled an appointment to go to customers home to swap out DirecTV Receivers.
2pm to 3pm Took in a 55″ DLP JVC TV for repair. Filled out a repair ticket, collected a $25 estimate, gave the customer a copy of the repair ticket, put the copy of the repair ticket on the tv, filed the new repair ticket under “Not Yet Repaired” where the tech will pull it to work on the set. Logged into our retailer website for DirecTV and researched our reimbursment payments for the jobs we’ve completed for them. Completed 10, entered information into Quickbooks.
3pm to 4pm Accessed out retail website for Dish Network and researched our reimbursment payments for the work we’ve completed for them. Completed 7, entered information into Quickbooks. Attempted unsucessfully to locate a receiver that the owner pulled from a customers home and swapped out because it was defective. The customer is now receving requests from Dish Network for the defective receiver back and we are unable to locate the receiver. Advised Greg of the situation.
4pm to 5pm Called all past due accounts in attempt to collect past due payments. Collected 8 accounts by phone, mailed out 27 statements. Hung new posters on walls that we received from Starz, the premium movie channel. Dusted all the tvs and furniture. Swept and mopped, vacuumned. Turned off all tvs, turned off the lights. Clocked out. Set the security alarm. Left for the day.
5pm to 6pm
6pm to 7pm
7pm to 8pm
8pm to 9pm
9pm to 10pm
10pm to 11pm
11pm to 12am

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