Supervisor/Customer Service Rep
(Female, Age 33) from Clarksville, IN
This is a REAL-LIFE job profile written by a Female aged 33 who works as a Supervisor/Customer Service Rep in Clarksville, IN. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.
At a Glance
Basic data on your current job
|Job Title||Supervisor/Customer Service Rep|
|Other Compensation||None Set|
|Company Size||(not answered)|
|Years Experience||7.5 years|
Opinions on your CAREER overall (i.e. not just your current job)
|Years in Career||0|
|Income Rating||0 / 10|
|Interest Rating||0 / 10|
|Work-Life Rating||0 / 10|
|Fulfilment Rating||0 / 10|
Current job Q&A
Describe the type of organization you work for.
I work for a small company. We have 12 operators. We are an answering service. We answer for various types of businesses such as doctors, lawyers, construction, etc.
Describe your job role and responsibilities.
I answer phones and direct the call according to each companies protocol. I also take care of any problems that arise on my shifts with other employees or clients.
Please list an additional benefits (beyond compensation) that you receive.
Do you feel you are under/over or well/fairly compensated at your current position?
Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
I work with others very well. I enjoy my job and coworkers. I do not like some of the callers we deal with. Some are extremely rude and nasty.
Do you work collaboratively with supervisors/managers?
Do you work collaboratively with your co-workers?
Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
I work in an office setting.
Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Job Title: 7
Level of Responsibility: 6
The Actual Work: 1
Table of Contents
How you got your job
How did you get your current job?
through a past employeer
What was the application process?
I spoke with the Manager. She had me come in an fill out an application. I had the interview the next day and she hired me on the spot.
Did you have to interview for your current job? If yes, what did the interview process entail?
Yes I had an individual interview.
If you can remember, what questions were you asked during the interview?
She asked about my past job experiences, qualifications, job skills, etc.
Do you feel your employer properly prepared you for your job? Explain.
Yes, I had wonderful trainers that explained everything in a clear manner. I trained for 2 weeks and was put by myself on 3rd shift. They were expecting to have to train me a month before I was by myself.
Was there training for your current position? If yes, what did it entail?
I trained on the computer system they used at the time. I learned how to answer calls, call out, patch calls, etc. I also learned how to deliver calls according to each clients protocol.
Do you feel your educational background prepared you for your job? Explain.
Yes. I took courses at a tech school when I was in highschool. I took Data Entry/Administrative Asst.
If applicable, do you feel your internship experience helped you prepare for your job?
Not necessarily just for the job, but it has helped me through out all of my jobs, one way or another
If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
I would recommend practicing their typing and listening skills.
What skills do you think a person should have if they want to pursue a position like yours?
They would have to have patience with others, listening skills, be able to type as they listen or talk.
Do you feel that you need a certain level of education or training to be successful in your job?
What advice would you give to someone who was about to start work in your position/ line of work?
I tell them to listen carefully while training. And never be afraid to ask questions no matter how much they think it is silly.
Long-term career plans
Is your current employment part of your overall career plan? Why or why not?
No, but at this moment I don’t have a career plan. I am just extremely grateful I have a job.
What are your current career goals?
I haven’t thought about it.
Is there anything else you would like to share about your career?
Prior work history
Please list your most recent jobs prior to this current job:
|Prior Job 1||Supervisor/Customer Service Rep||7 years||11.25/hour||I answer phones and direct the call according to each companies protocol. I also take care of any problems that arise on my shifts with other employees or clients. Clean the office when needed.|
|Prior Job 2||Roto Rooter Plumbing||2||9.50/hour||I answer phones and set up appointments for plumbing problems. I also dispatched the jobs to technicians. I cleaned the office. Various job assignments from my Manager. Called customers for collections.|
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