Health Information Specialist 

(Female, Age 38) from Austin, TX

This is a REAL-LIFE job profile written by a Female aged 38 who works as a Health Information Specialist in Austin, TX. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.

At a Glance

Current Job

Basic data on your current job

Job Title Health Information Specialist
Salary $28,000
Other Compensation None Set
Hours/Week 50
Company Size (not answered)
Location Austin, TX
Years Experience 6 years

Career Ratings

Opinions on your CAREER overall (i.e. not just your current job)

Years in Career 0
Education (not answered)
Income Rating 0 / 10
Interest Rating 0 / 10
Work-Life Rating 0 / 10
Fulfilment Rating 0 / 10

Current job Q&A

Describe the type of organization you work for.
I work for the Health Center in the University of Texas at Austin. It is an ambulatory health clinic serving 50,000 students with a staff of about 200 people.

Describe your job role and responsibilities.
I maintain, route, release, and protect the health information of our patients and students as well as maintain and enhance the software used to contain it.

Please list an additional benefits (beyond compensation) that you receive.
pension, 3 weeks of vacation per year, accrued sick leave, PPO paid for, dental and vision supplementary, life insurance

Do you feel you are under/over or well/fairly compensated at your current position?
I am under compensated compared to similar positions in the private sector.

Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.

Do you work collaboratively with supervisors/managers?

Do you work collaboratively with your co-workers?

Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.

Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Job Title:
Level of Responsibility:
The Actual Work:

A day in the life of…

Please describe a typical workday for you in your current job:

5am to 6am
6am to 7am
7am to 8am Arrive at work and gather incoming medical records from mail and fax machines. Scan the records into the electronic medical record and route those records to appropriate health care providers. Answer three incoming calls for requests for records.
8am to 9am Fax and mail records requests to outside health care providers on behalf of students and for specialist referrals. Note and update the referrals in the electronic health record.
9am to 10am Check in patients at central check in desk for their appointments. Verify eligibility and insurance information. Process incoming medical records requests from students, insurance companies and outside parties. Update electronic health record accordingly.
10am to 11am Meeting with IT department reviewing deployment of new modules of the electronic health record software; construct new templates, assess needs of staff and providers for new templates and changes to the software.
11am to 12pm Check in patients at central check in desk for their appointments. Process incoming medical records requests from students, insurance companies and outside parties. Update electronic health record accordingly.
12pm to 1pm Lunch – at desk to catch up on paperwork.
1pm to 2pm While checking in patients at central check in desk and processing records requests, update work flow processes in “Policies and Procedures” manual (hard copy and on intranet website).
2pm to 3pm Same as above, though by that time of the day, I’m processing more referral records requests from associated campus clinics such as UT’s Health Promotions Resource Center and teh Counselling and Mental Health Center.
3pm to 4pm Send more requests for records from referral specialists. Process incoming records from outside providers, hospitals, and insurance companies. Answer phone calls for requests that are incomplete and need further information from patients.
4pm to 5pm Prepare faxes and requests for next day. Process any late arriving requests if possible. Close and secure the front check-in desk. Check email for last minute tasks and meeting scheduled for the next day.
5pm to 6pm commute home
6pm to 7pm n/a
7pm to 8pm n/a
8pm to 9pm n/a
9pm to 10pm n/a
10pm to 11pm n/a
11pm to 12am n/a

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