Cobra Administrator 

(Female, Age 32) from Cedar Park, TX

This is a REAL-LIFE job profile written by a Female aged 32 who works as a Cobra Administrator in Cedar Park, TX. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.

At a Glance

Current Job

Basic data on your current job

Job Title Cobra Administrator
Salary $55,000
Other Compensation None Set
Hours/Week 40
Company Size (not answered)
Location Cedar Park, TX
Years Experience 5 years

Career Ratings

Opinions on your CAREER overall (i.e. not just your current job)

Years in Career 0
Education (not answered)
Income Rating 0 / 10
Interest Rating 0 / 10
Work-Life Rating 0 / 10
Fulfilment Rating 0 / 10

Current job Q&A

Describe the type of organization you work for.
I work for the Employees Retirement System of Texas (ERS). We are a state agency of about 500 employees. We provide retirement and insurance benefits to all employees of the State of Texas.

Describe your job role and responsibilities.
I handle benefits for employees and their dependents that have lost their insurance coverage. A federal law called COBRA enables them to keep their insurance if they pay the premiums. I make sure ERS is not in violation of any of the provisions of COBRA. I enroll participants in the program and approve their eligibility for a specified time period.

Please list an additional benefits (beyond compensation) that you receive.
10 hours of vacation and 8 hours of sick leave per month, PPO health insurance, and a defined benefit plan (retirement).

Do you feel you are under/over or well/fairly compensated at your current position?

Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
Yes. I am in constant communication with others by phone, email, and in person. I enjoy speaking in person the most, email the least. Though email does give the advantage of documenting the coversation, which has come in handy.

Do you work collaboratively with supervisors/managers?

Do you work collaboratively with your co-workers?

Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
I work in an 8’x8′ cubicle. Sure would be nice to have an office with a door and window.

Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Income: 1
Benefits: 3
Hours: 4
Co-Workers: 7
Supervisors: 5
Job Title: 8
Level of Responsibility: 6
The Actual Work: 2

A day in the life of…

Please describe a typical workday for you in your current job:

5am to 6am
6am to 7am
7am to 8am I arrive at work at 7:00. I handle incoming payments from participants, which pay their insurance premiums. This generally lasts until 9:00.
8am to 9am I handle incoming payments from participants, which pay their insurance premiums. This generally lasts until 9:00.
9am to 10am I work requests from the call center. This could be people calling ERS requesting COBRA information or having problems with their insurance.
10am to 11am I answer emails from the insurance carriers and state agencies we deal with. These are verifying employment status, correcting errors, and answering procedural questions.
11am to 12pm Lunch
12pm to 1pm Special projects. This could be re-writing a procedure, writing an article for a brocure or pamphlet, researching a specific issue for one of the directors or executives, testing new software prior to its implementation, etc.
1pm to 2pm Special projects. This could be re-writing a procedure, writing an article for a brocure or pamphlet, researching a specific issue for one of the directors or executives, testing new software prior to its implementation, etc.
2pm to 3pm Work out of balance records. I review accounts that are behind on their payments and terminate their policies as necessary.
3pm to 4pm Handle inbound mail. This could be people requesting COBRA information or having problems with their insurance.
4pm to 5pm My day ends at 4:00 pm.
5pm to 6pm N/A
6pm to 7pm N/A
7pm to 8pm N/A
8pm to 9pm N/A
9pm to 10pm N/A
10pm to 11pm N/A
11pm to 12am N/A

Table of Contents

How you got your job

How did you get your current job?
Through a resource called The Governor’s Job Bank, which no longer exists.

What was the application process?
Submitted a paper application with a cover letter.

Did you have to interview for your current job? If yes, what did the interview process entail?
First there was a one on one phone interview, then an in-person interview with two managers, then an in-person interview with a director.

If you can remember, what questions were you asked during the interview?
Tell me about a time when you…..

…made a mistake.

…went above and beyond the call of duty.

…had a difficult time with a co-worker.

…faced adversity and prevailed.

Do you feel your employer properly prepared you for your job? Explain.
Yes. My employer did little, but my employer hired me to be an expert in my field. They shouldn’t have to train me, I should be advising them.

Was there training for your current position? If yes, what did it entail?
Yes, weeks spent reading benefits information specific to the Texas Employees Group Benefits Plan. It was completely self-taught.

Do you feel your educational background prepared you for your job? Explain.
Yes. Researching things on my own is wonderful skill that college helped me master.

If applicable, do you feel your internship experience helped you prepare for your job?
N/A – I was never an intern.

If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Go to college. At minimum finish an Associates, though more is better. Get an entry level HR job. Do your job well and volunteer for special projects. Never stop learning. Choose a specific area and specialize in it. Make yourself an expert at what you do.

What skills do you think a person should have if they want to pursue a position like yours?
Research skills are a must. No one is there to hold your hand and tell you where to go for the answer. When you go swimming in the sea of bureaucracy, there are no lifeguards. Patience is also a plus. Clear communication skills (written and verbal) are necessary.

Do you feel that you need a certain level of education or training to be successful in your job?
Yes. College is a plus, but the best training is self-taught.

What advice would you give to someone who was about to start work in your position/ line of work?
Don’t believe something just because someone tells you. In the words of Ronald Reagan: “Trust, but verify”. Look everything up yourself. If you absolutely cannot find the answer and need help, don’t go to your superior empty-handed. Bring all of the reseach you’ve done so far with you.

Long-term career plans

Is your current employment part of your overall career plan? Why or why not?
Yes. I plan to continue to gain HR-related experience and eventually become an HR director.

What are your current career goals?
I would like to become an HR director.

Is there anything else you would like to share about your career?
I am given a great deal of autonomy. I am not micromanaged. I apprecaite this very much.

Prior work history

Please list your most recent jobs prior to this current job:

Title Length Salary Description
Prior Job 1 Trainer 3 years 36000 Trained call center representatives.
Prior Job 2 Customer Service 1 year 28000 Answered inbound calls for an auto manufacturer. Most complaints (ugh).

Educational background

Please list your educational background:

High School GPA:3.6

GPA School Degree
College (Undergraduate)
or Technical/Vocational
3.8 Texas State Business Administration – Associates
Graduate or Professional
(Masters or Doctorate)

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