Office Manager/Billing Manager
(Female, Age 26) from Chicago, IL
This is a REAL-LIFE job profile written by a Female aged 26 who works as a Office Manager/Billing Manager in Chicago, IL. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.
At a Glance
Basic data on your current job
|Office Manager/Billing Manager
Opinions on your CAREER overall (i.e. not just your current job)
|Years in Career
|0 / 10
|0 / 10
|0 / 10
|0 / 10
Current job Q&A
Describe the type of organization you work for.
Physical Therapy clinic with 2 office locations in the Chicago area. We employee under 10 people and are a private practice.
Describe your job role and responsibilities.
Oversee office staff, set-up meetings with vendors, ordering supplies, medical billing, AP/AR
Please list an additional benefits (beyond compensation) that you receive.
Medical including dental, company matching 401k, flextime
Do you feel you are under/over or well/fairly compensated at your current position?
Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
I work closely with other employees as well as with patients. At times it’s stressful and overall I don’t like it much.
Do you work collaboratively with supervisors/managers?
Do you work collaboratively with your co-workers?
Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
Small private office, great location in a nice area
Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Job Title: 7
Level of Responsibility: 3
The Actual Work: 2
A day in the life of…
Please describe a typical workday for you in your current job:
|5am to 6am
|6am to 7am
|7am to 8am
|Cleaned up paperwork from day prior. Made phone calls to Insurance Network Contractor to obtain contracts. Morning breakfast break = 5 minutes. (Federal guidelines do not allow me to go into much detail because I’m in the healthcare field and there are alot of things that are confidential and private. This will be the norm for the rest of the entries.)
|8am to 9am
|Placed supply orders for office. Organized more files. Discussed insurance contract issue with boss.
|9am to 10am
|Filled out online auth. forms for patient insurance. Reconciled patient account for employee. Called insurance company to verify insurance benefits on patient.
|10am to 11am
|5 min. personal phone call. Various paperwork.
|11am to 12pm
|Opened mail. Accounts receivable, printed payment report and reconciled payments.
|12pm to 1pm
|Made copies of checks for financial records. 10 min. personal phone call.
|1pm to 2pm
|Nothing I could go into detail about.
|2pm to 3pm
|Spoke with boss about insurance network issues and a NSF check issue. Spoke with insurance company, reconciled matter. Downloaded network contract and filled out.
|3pm to 4pm
|Finished day’s paperwork, small personal conversation with boss and left early.
|4pm to 5pm
|5pm to 6pm
|6pm to 7pm
|7pm to 8pm
|8pm to 9pm
|9pm to 10pm
|10pm to 11pm
|11pm to 12am
Table of Contents
How you got your job
How did you get your current job?
What was the application process?
Resume, in-person interview, follow-up job offer
Did you have to interview for your current job? If yes, what did the interview process entail?
Yes, I merely met with the owner and discussed details of her business.
If you can remember, what questions were you asked during the interview?
I don’t recall.
Do you feel your employer properly prepared you for your job? Explain.
At times, yes. At other times, no but I learn quickly and was able to manage.
Was there training for your current position? If yes, what did it entail?
I learned everything as I went, with minimal training from my boss.
Do you feel your educational background prepared you for your job? Explain.
If applicable, do you feel your internship experience helped you prepare for your job?
If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Have experience in an office setting, if you don’t then work your way up. Try to have some college education, take management classes.
What skills do you think a person should have if they want to pursue a position like yours?
Definitely need social skills because you deal with people all day and you confront difficult scenarios that call for a calm and collected personality.
Do you feel that you need a certain level of education or training to be successful in your job?
You need confidence, all the schooling in the world won’t matter if nobody respects you.
What advice would you give to someone who was about to start work in your position/ line of work?
Get to know your employees, know how they deal with stress and what the best way to approach their personality.
Long-term career plans
Is your current employment part of your overall career plan? Why or why not?
What are your current career goals?
Is there anything else you would like to share about your career?
Prior work history
Please list your most recent jobs prior to this current job:
|Prior Job 1
|Prior Job 2
Please list your educational background:
High School GPA:?
|Graduate or Professional
(Masters or Doctorate)
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