Front Office Manager
(Male, Age 24) from Homosassa, FL
This is a REAL-LIFE job profile written by a Male aged 24 who works as a Front Office Manager in Homosassa, FL. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.
At a Glance
Basic data on your current job
|Front Office Manager
Opinions on your CAREER overall (i.e. not just your current job)
|Years in Career
|0 / 10
|0 / 10
|0 / 10
|0 / 10
Current job Q&A
Describe the type of organization you work for.
Plantation Golf Resort and Spa, A 202 Room resort, with 27 holes of golf and a full marina where you can rent boats or take guided trips.
Describe your job role and responsibilities.
Keep the front office running at 100%. Guest satisfaction is the number one goal. Also work with other departments to ensure guest services are running at full capacity. Hiring and coordination of desk clerks, night audit, and bellman.
Please list an additional benefits (beyond compensation) that you receive.
3 weeks vacation, 401k, Paid days off.
Do you feel you are under/over or well/fairly compensated at your current position?
Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
Yes, Working with others is an enjoyable challenge. It is my duty to train others which is a direct reflection on myself, so I they are improperly trained then I am accountable.
Do you work collaboratively with supervisors/managers?
Do you work collaboratively with your co-workers?
Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Job Title: 4
Level of Responsibility: 1
The Actual Work: 3
Table of Contents
How you got your job
How did you get your current job?
Had been a guest of the resort previously
What was the application process?
Did you have to interview for your current job? If yes, what did the interview process entail?
First interview with HR director, second interview with a group of managers.
If you can remember, what questions were you asked during the interview?
Mainly situation questions and why would I like to be in this line of work
Do you feel your employer properly prepared you for your job? Explain.
For the most part, in this industry you can not be prepared for everything. New situations arise daily, however I empowered with the ability to resolve any situation as I feel needed without worrying about upsetting upper management
Was there training for your current position? If yes, what did it entail?
Yes, learn from previous managers, also cross train with other department heads to get a better working knowledge of the entire scope of operations. We also have a full training checklist now to help guide new associates.
Do you feel your educational background prepared you for your job? Explain.
If applicable, do you feel your internship experience helped you prepare for your job?
If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
A website www.hcareers.com or just contact any hotel human resource department
What skills do you think a person should have if they want to pursue a position like yours?
People skills are a must, the ability to communicate is a must. One must not be easily upset, guests can get rather irrate, but its not personal, however we are here to ensure the guests 100% satisfaction. Being familiar with computers is very important too. The main skill is being self-sufficient and having the ability to follow up.
Do you feel that you need a certain level of education or training to be successful in your job?
Training is key, as well as a desire to help
What advice would you give to someone who was about to start work in your position/ line of work?
To be outgoing and people oriented.
Long-term career plans
Is your current employment part of your overall career plan? Why or why not?
Yes, because within a few years I plan on being a general manager at a resort.
What are your current career goals?
To run my own hotel.
Is there anything else you would like to share about your career?
The hospitality industry can get a bad rap at times, however once you are in it, it is very addictive and fufilling. I would recommend it to anyone.
Prior work history
Please list your most recent jobs prior to this current job:
|Prior Job 1
|Front Office Manager
|I described it earlier, its the only job I have held
|Prior Job 2
Please list your educational background:
High School GPA:3.2
|Central FL Community College
|Graduate or Professional
(Masters or Doctorate)
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