Front Office Manager 

(Female, Age 37) from Astoria, NY

This is a REAL-LIFE job profile written by a Female aged 37 who works as a Front Office Manager in Astoria, NY. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.

At a Glance

Current Job

Basic data on your current job

Job Title Front Office Manager
Salary $60,966
Other Compensation None Set
Hours/Week 55
Company Size (not answered)
Location Astoria, NY
Years Experience 4 years

Career Ratings

Opinions on your CAREER overall (i.e. not just your current job)

Years in Career 0
Education (not answered)
Income Rating 0 / 10
Interest Rating 0 / 10
Work-Life Rating 0 / 10
Fulfilment Rating 0 / 10

Current job Q&A

Describe the type of organization you work for.
Worldwide hotel chain that offers lodging and convention services. It is a rather large hotel with about 1,500 employees.

Describe your job role and responsibilities.
Manage union staff of 20 while attending to guest needs, maximizing interdepartmental cooperation and maintaining convention hotel room inventory of over 2,000 rooms. Responsible for arrival/departure process of up to 1200 reservations. Supervise all front office shifts as schedule is rotating(AM, PM, Mid and Overnight), support desk staff, monitor employees to ensure proper guest interaction is followed, manage payroll, attendance and overtime. Assist Director and Assistant Director of Front Office Operations with guest issues and complaints, manage service recovery, train/counsel new and current staff members. Responsible for Satisfaction & Loyalty Tracking scores which are based on employees performance.

Please list an additional benefits (beyond compensation) that you receive.
30 days personal time off (includes sick, vacation & holidays). Currently have Aetna insurance and a 401k upon which company matches up to 5%. Discounted travel to other properties & at times complimentary hotel stays at select properties when available.

Do you feel you are under/over or well/fairly compensated at your current position?
Under compensated for the work performed, hours and stress level.

Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.

Do you work collaboratively with supervisors/managers?

Do you work collaboratively with your co-workers?

Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
Hotel lobby which is exciting at times and open office setting. During the holidays & large conventions it can be loud and overwhelming (similar to being in Times Square in NYC).

Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Income: 5
Benefits: 1
Hours: 8
Co-Workers: 6
Supervisors: 7
Job Title: 4
Level of Responsibility: 2
The Actual Work: 3

Table of Contents

How you got your job

How did you get your current job?
Through a friend.

What was the application process?
Sumbitted resume via electronic application.

Did you have to interview for your current job? If yes, what did the interview process entail?
Yes. I had 3 separate individual interviews. First interview with HR Manager, Second interview with my immediate supervisor, third interview with Resident Manager.

If you can remember, what questions were you asked during the interview?
Why I wanted the position? What would make me an ideal candidate? What are my strengths? What are my weaknesses? How do I handle pressure?

Do you feel your employer properly prepared you for your job? Explain.
Yes, they explained it to the fullest.

Was there training for your current position? If yes, what did it entail?
Yes. I went to numerous full day trainings my first year. Training continues annually as a refresher.

Do you feel your educational background prepared you for your job? Explain.
Yes, it allowed me to become a leader and to utilize my multi-tasking skills. Also helped with being a detail oriented person.

If applicable, do you feel your internship experience helped you prepare for your job?
I did not have an internship with this company.

If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Major in hospitality in college or have previous management experience.

What skills do you think a person should have if they want to pursue a position like yours?
Social skills, organizational skills, multi-tasking skills, leadership skills and be detail oriented.

Do you feel that you need a certain level of education or training to be successful in your job?

What advice would you give to someone who was about to start work in your position/ line of work?
Make sure it is the industry you really want to be in.

Long-term career plans

Is your current employment part of your overall career plan? Why or why not?
Don’t believe so because it is a mandatory 10 hour work day and no longer enjoy working on holidays, weekends and nights.

What are your current career goals?
Not sure, currently exploring my other options and/or going back for my graduate degree.

Is there anything else you would like to share about your career?
As with any other large organization you must remember to keep your skills fresh and always train even on your own as anyone is indispensable. I have seen so much turnover in my industry.

Prior work history

Please list your most recent jobs prior to this current job:

Title Length Salary Description
Prior Job 1 Marketing Coordinator 3 years 70000 Actively solicit guests to participate in tours and vacation packages to increase profitability through direct marketing. Achieve and maintain required monthly quotas and actively generate new ideas to improve overall performance of each guest experience.
Prior Job 2 Office Manager 2 yrs 45000 Analyzed and restructured client database and daily operations by establishing and implementing effective organizational strategies.Processed payroll and expense reports. Responsible for maintenance of all office machinery.

Educational background

Please list your educational background:

High School GPA:2.8

GPA School Degree
College (Undergraduate)
or Technical/Vocational
3 Baruch College BA
Graduate or Professional
(Masters or Doctorate)

Ask a Question of this Mentor

This mentor has opted to receive questions from people interested in this career or job position. Please be respectful of their time and willingness to help. Include some basic relevant background so they can intelligently answer your question.