Director Of Client Services
(Female, Age 39) from Marlboro, MA
This is a REAL-LIFE job profile written by a Female aged 39 who works as a Director Of Client Services in Marlboro, MA. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.
At a Glance
Basic data on your current job
|Director Of Client Services
Opinions on your CAREER overall (i.e. not just your current job)
|Years in Career
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Current job Q&A
Describe the type of organization you work for.
Skyscape licenses content from publishers and creates medical reference software for the Android, BlackBerry, iPhone, Palm, Windows Mobile, Windows SmartPhone, Windows Desktop and Symbian platforms. The organization employs 90 people in both the United States and Mumbai India
Describe your job role and responsibilities.
Responsible for managing all custom pharmaceutical mobile solutions from proposal to launch
Create business requirements, project plans and schedules to ensure all items covered in the scope of work are delivered on time and within budget
Create and provide, on site and via web, product demonstration and training sessions
Find new ways to grow existing accounts
Participate in engineering/innovation meetings regarding the development of new solutions
Support Chief Client Officer and a staff of nine SVP, Sales
Report directly to the SVP, Client Delivery Operations
Please list an additional benefits (beyond compensation) that you receive.
3 weeks paid time off, health/dental insurance, 401K
Do you feel you are under/over or well/fairly compensated at your current position?
Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
I work with various departments, business development, engineering (US and India), sales, other project managers, account managers and product management. I enjoy working with other departments as it exposes me to various areas of the organization.
Do you work collaboratively with supervisors/managers?
Do you work collaboratively with your co-workers?
Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
I work 52 miles from my home which can be difficult in the Winter months. I do however, make this trip only 3 days a week. The other two days I work from my home and find that there are few problems since most of the people I work with are outside of Marlboro. The only challenge is when I am owed materials for a project from members in my office. It is easier to keep track of and meet with the team when I am in the office.
Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Job Title: 8
Level of Responsibility: 2
The Actual Work: 3
Table of Contents
How you got your job
How did you get your current job?
I found my job through someone I used to work with. She knew I was interested in computers, I was going to school for web design at the time.
What was the application process?
I submitted a resume through her.
Did you have to interview for your current job? If yes, what did the interview process entail?
I had to interview with the three owners…CEO, VP of Engineering and VP of Marketing. They asked about my experience, which at the time was in finance. They asked about my education and what I wanted to do with web design.
If you can remember, what questions were you asked during the interview?
Do you feel your employer properly prepared you for your job? Explain.
Was there training for your current position? If yes, what did it entail?
Do you feel your educational background prepared you for your job? Explain.
If applicable, do you feel your internship experience helped you prepare for your job?
If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Not having any experience with mobile devices I started off in technical support. This turned out to be an excellent way to get exposed to the software, understanding the user experience and how each of the platforms worked. The key to getting a project management type job in this industry is be well versed in various platforms: Android, BlackBerry and iPhone. You don’t need to be a developer, but have a basic understanding on how applications are installed and the differences between them. It is the ability to translated a pharmaceutical clients content onto the mobile platform that you will need to bring to the table. Having a basic knowledge of project management will also be helpful. I do not have a PMP, but found that reading the prep books was very helpful as it gave me a basic understanding of the process.
What skills do you think a person should have if they want to pursue a position like yours?
This job requires a lot of patience as you are often dealing with clients who purchased a mobile solution and have no idea what they want to do with it. It requires the ability to be very flexible as the scope of the projectss can easily change. You need to be highly organized and be fluent with Microsoft Office along with Project and Access. For technical skills, have a basic understanding of the mobile platforms. Most of all don’t be afraid to get your hands dirty and understand what other departments within the organization do. The more you know the easier your job will be. You also must be able to comfortable give product demonstrations and speak in front of clients to explain the applications and key feature sets.
Do you feel that you need a certain level of education or training to be successful in your job?
Bachelor’s Degree in either Communications, Marketing or Computer Science
What advice would you give to someone who was about to start work in your position/ line of work?
The advice I would give would be to not be afraid to ask questions because it can be a challenge to get up to speed quickly. You’re better off admitting you don’t know something instead of trying to pretend. Most people are willing to help and will take the time to explain. Don’t be afraid to understand how the applications will work. Although this isn’t a requirement it will be a huge asset in dealing with sales, the account managers and clients. Be incredibly organized…with various projects at different stages it is the only way you will be able to stay on top of the tasks. Lastly communicate, it is very stressful to receive tasks at the last minute with very little time to complete them. This line of work requires you to get tasks completed by other departments. Give them as much time as possible, communicate with them to address questions and confirm they are on the right track.
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