Client Service Associate (Female, Age 38) in Schaumburg, IL

This is a REAL-LIFE job profile written by a Female aged 38 who works as a Client Service Associate in Schaumburg, IL. This professional kindly spent a bit of their time to complete our job profile survey so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.

At a Glance

Current Job

Basic data on your current job

Job TitleClient Service Associate
Salary$41,600
Other Compensation None Set
Hours/Week
Company Size(not answered)
LocationSchaumburg, IL
Years Experience3 years

Career Ratings

Opinions on your CAREER overall (i.e. not just your current job)

Years in Career0
Education(not answered)
Income Rating0 / 10
Interest Rating0 / 10
Work-Life Rating0 / 10
Fulfilment Rating0 / 10

Table of Contents

Current job Q&A

Describe the type of organization you work for.
I work in a Sheet metal workers union office. the office has approx 30 employees

Describe your job role and responsibilities.
process medical and dental claims daily answer incoming calls

Please list an additional benefits (beyond compensation) that you receive.
i have ppo BCBS insurance for medical, dental vision, 2wks vacation 5 sick days and 401k

Do you feel you are under/over or well/fairly compensated at your current position?
well compensated

Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
I work with other daily – both on the phone and in person. I like working with others

Do you work collaboratively with supervisors/managers?
Yes

Do you work collaboratively with your co-workers?
Yes

Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.

Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Income: 2
Benefits: 1
Hours: 1
Co-Workers: 5
Supervisors: 5
Job Title: 5
Level of Responsibility: 4
The Actual Work: 1

How you got your job

How did you get your current job?
newspaper

What was the application process?
submitted resume

Did you have to interview for your current job? If yes, what did the interview process entail?
yes – interviewed with supervisor asked basic questions about my work background and skills

If you can remember, what questions were you asked during the interview?
no

Do you feel your employer properly prepared you for your job? Explain.
yes

Was there training for your current position? If yes, what did it entail?
yes – just on the job training – learning medical codes, terminology as well as learing the plans

Do you feel your educational background prepared you for your job? Explain.
no

If applicable, do you feel your internship experience helped you prepare for your job?
n/a

If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
just look for want ads. no real training except on the job training

What skills do you think a person should have if they want to pursue a position like yours?
math, detail orientated able to work with others.

Do you feel that you need a certain level of education or training to be successful in your job?
high school

What advice would you give to someone who was about to start work in your position/ line of work?
not sure

Long-term career plans

Is your current employment part of your overall career plan? Why or why not?
yes – i dont really have any school training i have been doing the same type of work for 20 years –

What are your current career goals?
i dont really have any.

Is there anything else you would like to share about your career?
no

Prior work history

Please list your most recent jobs prior to this current job:

TitleLengthSalaryDescription
Prior Job 1senior client service assoc III8 years40000basically the same as current. process medical claims
Prior Job 2claims associate4 years27000process disabilty claims answer calls

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