Nhn International - Customer Service Representative 

(Male, Age 24) from Rancho Palos Verdes, CA

This is a REAL-LIFE job profile written by a Male aged 24 who works as a Nhn International - Customer Service Representative in Rancho Palos Verdes, CA. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.

At a Glance

Current Job

Basic data on your current job

Job Title Nhn International - Customer Service Representative
Salary $30,650
Other Compensation None Set
Company Size (not answered)
Location Rancho Palos Verdes, CA
Years Experience 3 years

Career Ratings

Opinions on your CAREER overall (i.e. not just your current job)

Years in Career 0
Education (not answered)
Income Rating 0 / 10
Interest Rating 0 / 10
Work-Life Rating 0 / 10
Fulfilment Rating 0 / 10

Current job Q&A

Describe the type of organization you work for.
Search engine. It’s like Yahoo. Started in Korea, and they are going international. Allows people to search blogs, groups, web pages, etc. to find information they need. Also, allow people to connect with each other online.

Describe your job role and responsibilities.
My job is to receive messages from customers and process it. For example, if a customer finds an error on our site, I forward it to a technician, and reply to the customer saying the message has been forwarded. If a feedback/suggestion is received, I thank them by replying, and pick ideas that are important, and present them to the headquarters.

Please list an additional benefits (beyond compensation) that you receive.
Discounted health insurance

Do you feel you are under/over or well/fairly compensated at your current position?
Well compensated

Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
Yes, I have to communicate with a lot of customers everyday, and I like this part, because I am socially active, and I love to hear/solve our customer’s problems, issues, compliments, complaints, etc.

Do you work collaboratively with supervisors/managers?

Do you work collaboratively with your co-workers?

Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
I work in an office. I like it because I get to see all my co-workers everyday, but I can’t enjoy the comfort of working at my home, and I have to dress formally every morning.

Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Income: 1
Benefits: 2
Hours: 4
Co-Workers: 6
Supervisors: 7
Job Title: 8
Level of Responsibility: 3
The Actual Work: 5

A day in the life of…

Please describe a typical workday for you in your current job:

5am to 6am
6am to 7am
7am to 8am You get ready to go to work.
8am to 9am You scan your employee card, and get on your station.

Greet all your co-workers

9am to 10am You check for messages received overnight, start by answering them
10am to 11am You probably will not process all the questions by the end of the day, because you keep receiving messages. But try your best.
11am to 12pm Until 11:30 you answer customers. and it is lunch time.
12pm to 1pm It is still lunchtime.
1pm to 2pm You get back to work. It is now time to get organized for a weekly meeting. You gather all informations from customers, and pick some good ideas.
2pm to 3pm Attend the weekly meeting. Before you go, make sure you have all the materials needed.
3pm to 4pm While you are in the meeting, take notes from other presenters. While you are in the meeting, other representatives are still answering customers.
4pm to 5pm You return to your station. You organize ideas you got from the presentation. Think about how to can start using them. When you are done, start answering customers again.
5pm to 6pm You are still answering customers, forwarding/answering messages as needed.
6pm to 7pm You work until 6:30 PM.

About 10 minutes prior to 6:30, you should start getting organized. Start finishing up the last message, turn off your computer. You sign-off, scan your card, and go home.

7pm to 8pm You return home.
8pm to 9pm N/A
9pm to 10pm N/A
10pm to 11pm N/A
11pm to 12am N/A

Table of Contents

How you got your job

How did you get your current job?
I found my job on internet

What was the application process?
I sent in an electronic application, then qualified to send in a paper application, then for an interview, and I got tested on my computer/language skills.

Did you have to interview for your current job? If yes, what did the interview process entail?
Yes, I had to be interviewed 2 times. First time as a group of 5, then they called my to be interviewed individually. I had to talk with team manager, and a manager who is not responsible for my current department.

If you can remember, what questions were you asked during the interview?

Do you feel your employer properly prepared you for your job? Explain.
Yes, he did. I had to take a week-long course of training, and we take a 4-days training course every 6 months. We get paid on the training days.

Was there training for your current position? If yes, what did it entail?
Yes, I had to be trained to use the customer service application properly, and I had to get trained regarding how to reply to the customers/deal with picky customers, etc.

Do you feel your educational background prepared you for your job? Explain.
Yes, I majored in Administrative Assistants and Secretaries which got me ready for the job.

If applicable, do you feel your internship experience helped you prepare for your job?

If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Start just by listening to your friend’s problem, and treat them as if they are your customers. Practice makes perfect.

What skills do you think a person should have if they want to pursue a position like yours?
You have to be very organized, because you do not want to end up answering people random questions they did not ask, and you have social skills. You must tell customers what you have to say while making them know they are valued customers.

Do you feel that you need a certain level of education or training to be successful in your job?
Yes, you need to be able to work with Microsoft Office applications fluently.

What advice would you give to someone who was about to start work in your position/ line of work?
You have to know a lot of vocab words, because sometimes, you get customers who talk in “fancy” language, or you have to reject a customer without making them feel unvalued, then you have to twist your words a bit.

Long-term career plans

Is your current employment part of your overall career plan? Why or why not?
I plan on becoming a customer relations manager in the future, and this is the course I must go through.

What are your current career goals?
I plan on becoming a department manager in the future.

Is there anything else you would like to share about your career?
It is a very fun job, and you have to be very social, and VERY understanding.

Keep in mind, fun does not mean it does not require work! You must study, and get ready, to get the job!

Prior work history

Please list your most recent jobs prior to this current job:

Title Length Salary Description
Prior Job 1 N/A N/A N/A My current job is my first job.
Prior Job 2 N/A N/A N/A My current job is my first job.

Educational background

Please list your educational background:

High School GPA:3.7

GPA School Degree
College (Undergraduate)
or Technical/Vocational
3.8 University of California, Irvine Administrative Assistants and Secretaries
Graduate or Professional
(Masters or Doctorate)

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