Teller 

How did you get your current job?
I found it on the internet.

What was the application process?
it was an electronic application.

Did you have to interview for your current job? If yes, what did the interview process entail?
Yes, I did have an interview with my current job. As a matter of fact, I had two interviews. The first one was a phone interview. I was asked many questions about my skills and questions that most people would ask a person such as: “Why should I hire you? Tell me a problem you had to fix. What made you apply at this job? Do you like working with Customers?” My second interview was with the supervisors at the branch that I currently work at now. They had asked many questions, about the same ones like my first interview. But this time, they asked many questions about customer service, which I believe I did fairly well because I am working there now.

If you can remember, what questions were you asked during the interview?
Why should I hire you? Tell me a problem you had to fix. What made you apply at this job? Do you like working with Customers? Have you ever volunteered? What was your last job? Tell me your experience with your last job. Did you get along with your last supervisors?

Do you feel your employer properly prepared you for your job? Explain.
Yes, I do feel that they prepared me for the job because they had already got me into all the classes and made sure I was getting a full-time trainer at the branch for about a week.

Was there training for your current position? If yes, what did it entail?
Yes, There were lots of training for the position. As a matter of fact, there are still training I have to attend. The training is consisted of avoiding bad checks, noticing fraud, customer service, money laundering, learning Regulations, and much more.

Do you feel your educational background prepared you for your job? Explain.
No, because I did not get any banking education before getting hired.

If applicable, do you feel your internship experience helped you prepare for your job?
I did not receive any internship, so it did not help me prepare for the job.

If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
I would recommend them to be personable and like assisting customers. Many people thinks the place I work at is easy to do, yet they hate working with the public. One thing about this job is that you constantly work with customers and people whom you may have never met before, then allowing yourself to be personable with them is a hassle to many people I know. If you do not like working in the public and dislike being personable, then there is no way you are able to get a job like this one.

What skills do you think a person should have if they want to pursue a position like yours?
Before becoming a part of this job, I did not have any source of skill besides the customer service that I had done in the past. This helped me get the job and when I got to the position, I realized how important it was to have this skill. It really helps to get the position with customer service skills. The reason why this skill is important is because we help customers daily and if you do not have the skill, you may not be treating your customers the way they should be treated. Lacking the skill me allow a customer to leave with a bad impression or never coming back. By meeting their needs and allowing them with options will show the customer your skills of how to meet the demand of their problem. This is an important aspect.

Do you feel that you need a certain level of education or training to be successful in your job?
I did at first, but after awhile, the level of education does not really help to be successful in the job. But training does help a whole lot!

What advice would you give to someone who was about to start work in your position/ line of work?
The advice I would give them is to love their job. If they know they are getting themselves into a job they know they will hate, do not try applying for it. If you work at an environment and a place you love, you will never hate working or helping customers. A job like this one requires alot of communication and lacking this quality can hurt you and others.