Financial Service Specialist
(Female, Age 24) from Robertsdale, AL
This is a REAL-LIFE job profile written by a Female aged 24 who works as a Financial Service Specialist in Robertsdale, AL. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.
At a Glance
Current Job
Basic data on your current job
| Job Title | Financial Service Specialist |
|---|---|
| Salary | $24,000 |
| Other Compensation | None Set |
| Hours/Week | 40 |
| Company Size | (not answered) |
| Location | Robertsdale, AL |
| Years Experience | 2 years |
Career Ratings
Opinions on your CAREER overall (i.e. not just your current job)
| Years in Career | 0 |
|---|---|
| Education | (not answered) |
| Income Rating | 0 / 10 |
| Interest Rating | 0 / 10 |
| Work-Life Rating | 0 / 10 |
| Fulfilment Rating | 0 / 10 |
Current job Q&A
Describe the type of organization you work for.
The organization I work for is large, with 10,000+ locations in the South East United States. It offers financial products and service to businesses and consumers.
Describe your job role and responsibilities.
I work as a customer service representative- I assist with customer questions, problems, opening new accounts and completing applications for loans.
Please list an additional benefits (beyond compensation) that you receive.
10 days vacation, 11 sick days, Blue Cross Blue Shield health insurance, matched 401k
Do you feel you are under/over or well/fairly compensated at your current position?
Well compensated
Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
Yes, I work with co-workers and customers. I like working with others, but dislike dealing with angry customers and complaints.
Do you work collaboratively with supervisors/managers?
Yes
Do you work collaboratively with your co-workers?
Yes
Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
I work in a small office. I enjoy being close to my co-workers and getting to know them. I dislike the lack of privacy.
Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Income: 6
Benefits: 2
Hours: 1
Co-Workers: 4
Supervisors: 5
Job Title: 8
Level of Responsibility: 7
The Actual Work: 3
A day in the life of…
Please describe a typical workday for you in your current job:
| 5am to 6am | |
| 6am to 7am | |
| 7am to 8am | N/A |
| 8am to 9am | In the morning I check my e-mail and return phone calls to co-workers. I also look over cases from the day before and make notes to call our customers later in the day. At this time I also organize my desk and paperwork. Sometimes there is a brief meeting in the morning. |
| 9am to 10am | Called customers updating on their situations. Answer incoming phone calls and help people at my desk. Also complete notes on the computer of customer relationships. |
| 10am to 11am | Call potential customers with special offers and promotions. Encourage them to open accounts. Continue to assist customers at my desk and on the phone. |
| 11am to 12pm | Assist with customer questions about fees and accounts. Open new account and describe other services and products we offer. Answer phone and help people at my desk. |
| 12pm to 1pm | N/A |
| 1pm to 2pm | Continue to do similar tasks. Brief phone call with manager concerning a customer and their account. Print weekly reports, read and pass them on to co-workers to go over. |
| 2pm to 3pm | Assist customer with loan questions. Fill out loan application and wait on results. Contact customer with results and items needed for further use. Update notes on customer. |
| 3pm to 4pm | Make list of recent sales and send e-mail to manager. Continue to make phone calls to prospective customers. Balance ATM and Vault with a teller. |
| 4pm to 5pm | Go over To Do list for the day and make sure everything is completed. Make last minute phone calls. Send out paperwork and complete customer notes on the computer. Organize desk and lock files inside desk. |
| 5pm to 6pm | N/A |
| 6pm to 7pm | N/A |
| 7pm to 8pm | N/A |
| 8pm to 9pm | N/A |
| 9pm to 10pm | N/A |
| 10pm to 11pm | N/A |
| 11pm to 12am | N/A |
Table of Contents
How you got your job
How did you get your current job?
Internet
What was the application process?
Electronic application
Did you have to interview for your current job? If yes, what did the interview process entail?
Yes, 2 interviews. One with HR, and one with the branch manager. The interviews are individual and are focused on scenarios and past experiences.
If you can remember, what questions were you asked during the interview?
How would you encourage a customer to buy a service or product? How do you behave when you have an angry or upset customer?
Do you feel your employer properly prepared you for your job? Explain.
Yes, I was fully prepared and knew what to do in most situations.
Was there training for your current position? If yes, what did it entail?
Yes, it was one or two weeks’ worth of computer based training and an additional two weeks worth of one-on-one training in the branch.
Do you feel your educational background prepared you for your job? Explain.
Yes, my college degree in business helped me to understand how the bank works and how our business customers operate.
If applicable, do you feel your internship experience helped you prepare for your job?
N/A
If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Prepare a resume focused about customer service and sales experiences.
What skills do you think a person should have if they want to pursue a position like yours?
I would recommend having excellant communication and people skills. Also, sales experience is helpful and essential to this job.
Do you feel that you need a certain level of education or training to be successful in your job?
Yes, College.
What advice would you give to someone who was about to start work in your position/ line of work?
Customer service is more important than sales.
Long-term career plans
Is your current employment part of your overall career plan? Why or why not?
Yes, by working at a bank I have several options and ways to work my way up the career ladder.
What are your current career goals?
To become an assistant branch manager.
Is there anything else you would like to share about your career?
No.
Prior work history
Please list your most recent jobs prior to this current job:
| Title | Length | Salary | Description | |
| Prior Job 1 | Sales Association | 1.5 years | 21000 | Sales associate in Cosmetics Department. Responsible for meeting a sales quota, setting up merchandise, serving customers at cash register,etc. |
| Prior Job 2 | Customer Service | 2.5 years | 17000 | Worked at cash register as customer serivce representative. Handled transactions, exchanges, returns, setting up merchandise. |
Educational background
Please list your educational background:
High School GPA:3.65
| GPA | School | Degree | |
| College (Undergraduate) or Technical/Vocational |
3.5 | University of West Florida | B.A. in Business Administration/ Major in Management Information Systems/ Minor in Management |
| Graduate or Professional (Masters or Doctorate) |
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