Customer Account Executive (Male, Age 26) in Colorado Springs, CO

This is a REAL-LIFE job profile written by a Male aged 26 who works as a Customer Account Executive in Colorado Springs, CO. This professional kindly spent a bit of their time to complete our job profile survey so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.

At a Glance

Current Job

Basic data on your current job

Job TitleCustomer Account Executive
Salary$42,000
Other Compensation None Set
Hours/Week40
Company Size(not answered)
LocationColorado Springs, CO
Years Experience18 months

Career Ratings

Opinions on your CAREER overall (i.e. not just your current job)

Years in Career0
Education(not answered)
Income Rating0 / 10
Interest Rating0 / 10
Work-Life Rating0 / 10
Fulfilment Rating0 / 10

Table of Contents

Current job Q&A

Describe the type of organization you work for.
One of the largest telecommunication companies in the US.

Describe your job role and responsibilities.
Responsible for resolving customers issues with services and/or billing while retaining on average $420,000 in revenue for the company.

Please list an additional benefits (beyond compensation) that you receive.
2 weeks vacation, health dental and vision insurance, prescription drug plan, 401k, basic life, 2 weeks sick leave, various incentives, free wellness fairs (ie. flu shots)

Do you feel you are under/over or well/fairly compensated at your current position?
well

Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
yes/like. the main focus of the job is customer interactions

Do you work collaboratively with supervisors/managers?
Yes

Do you work collaboratively with your co-workers?
Yes

Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
office. like building security and location. dislike that it is confused with a front counter location.

Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Income: 1
Benefits: 2
Hours: 4
Co-Workers: 6
Supervisors: 5
Job Title: 8
Level of Responsibility: 7
The Actual Work: 3

A day in the life of…

Please describe a typical workday for you in your current job:

5am to 6am
6am to 7am
7am to 8am
8am to 9am
9am to 10am
10am to 11amarive

bring up systems and prepare for the day

get coffee

assist customers with issues. (unable to provide details due to company policies and federal CPNI laws)

11am to 12pmassist customers with issues. (unable to provide details due to company policies and federal CPNI laws)
12pm to 1pm10 minute break

assist customers with issues. (unable to provide details due to company policies and federal CPNI laws)

1pm to 2pmassist customers with issues. (unable to provide details due to company policies and federal CPNI laws)
2pm to 3pmlunch

assist customers with issues. (unable to provide details due to company policies and federal CPNI laws)

3pm to 4pmassist customers with issues. (unable to provide details due to company policies and federal CPNI laws)
4pm to 5pm10 minute break

30 minute team meeting (meeting consisted of general performance stats then information on new products becoming available and new pricing going into effect. also this meeting included some coaching information on how to address difficult situations with customers.)

assist customers with issues. (unable to provide details due to company policies and federal CPNI laws)

5pm to 6pmassist customers with issues. (unable to provide details due to company policies and federal CPNI laws)
6pm to 7pm10 minute break

assist customers with issues. (unable to provide details due to company policies and federal CPNI laws)

7pm to 8pmassist customers with issues. (unable to provide details due to company policies and federal CPNI laws)

go home

8pm to 9pm
9pm to 10pm
10pm to 11pm
11pm to 12am

How you got your job

How did you get your current job?
placement agency

What was the application process?
submit resume and electronic application

Did you have to interview for your current job? If yes, what did the interview process entail?
yes. there was one phone interview to go over basic information and one fave to face interview with a floor supervisor to determine ability to preform the job responsibilities through several senero based questions

If you can remember, what questions were you asked during the interview?
unable to answer due to company CPNI rules

Do you feel your employer properly prepared you for your job? Explain.
yes. it was very inclusive

Was there training for your current position? If yes, what did it entail?
yes. one month of on the job training

Do you feel your educational background prepared you for your job? Explain.
no. i feel over educated

If applicable, do you feel your internship experience helped you prepare for your job?
i never had an internship

If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
research the company for which you are applying (ie. customer reviews, benefits, corporate philosophy) to determine potential stress levels

What skills do you think a person should have if they want to pursue a position like yours?
the ability to remember information on products to relay to the customers and the ability to convey that information effectively to avoid confusion

Do you feel that you need a certain level of education or training to be successful in your job?
nothing more than basic computer literacy

What advice would you give to someone who was about to start work in your position/ line of work?
there’s more than one way to skin a cat.

Long-term career plans

Is your current employment part of your overall career plan? Why or why not?
unsure

What are your current career goals?
unsure

Is there anything else you would like to share about your career?
unsure

Prior work history

Please list your most recent jobs prior to this current job:

TitleLengthSalaryDescription
Prior Job 1customer service rep18 months18700assist customers with service/billing issues
Prior Job 2install tech8 months16600install and educate customers with new products and services

Educational background

Please list your educational background:

High School GPA:2.3

GPASchoolDegree
College (Undergraduate)
or Technical/Vocational
n/a
Graduate or Professional
(Masters or Doctorate)
n/a

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