Customer Account Executive
(Male, Age 26) from Colorado Springs, CO
This is a REAL-LIFE job profile written by a Male aged 26 who works as a Customer Account Executive in Colorado Springs, CO. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.
At a Glance
Current Job
Basic data on your current job
Job Title | Customer Account Executive |
---|---|
Salary | $42,000 |
Other Compensation | None Set |
Hours/Week | 40 |
Company Size | (not answered) |
Location | Colorado Springs, CO |
Years Experience | 18 months |
Career Ratings
Opinions on your CAREER overall (i.e. not just your current job)
Years in Career | 0 |
---|---|
Education | (not answered) |
Income Rating | 0 / 10 |
Interest Rating | 0 / 10 |
Work-Life Rating | 0 / 10 |
Fulfilment Rating | 0 / 10 |
Current job Q&A
Describe the type of organization you work for.
One of the largest telecommunication companies in the US.
Describe your job role and responsibilities.
Responsible for resolving customers issues with services and/or billing while retaining on average $420,000 in revenue for the company.
Please list an additional benefits (beyond compensation) that you receive.
2 weeks vacation, health dental and vision insurance, prescription drug plan, 401k, basic life, 2 weeks sick leave, various incentives, free wellness fairs (ie. flu shots)
Do you feel you are under/over or well/fairly compensated at your current position?
well
Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
yes/like. the main focus of the job is customer interactions
Do you work collaboratively with supervisors/managers?
Yes
Do you work collaboratively with your co-workers?
Yes
Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
office. like building security and location. dislike that it is confused with a front counter location.
Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Income: 1
Benefits: 2
Hours: 4
Co-Workers: 6
Supervisors: 5
Job Title: 8
Level of Responsibility: 7
The Actual Work: 3
A day in the life of…
Please describe a typical workday for you in your current job:
5am to 6am | |
6am to 7am | |
7am to 8am | |
8am to 9am | |
9am to 10am | |
10am to 11am | arive
bring up systems and prepare for the day get coffee assist customers with issues. (unable to provide details due to company policies and federal CPNI laws) |
11am to 12pm | assist customers with issues. (unable to provide details due to company policies and federal CPNI laws) |
12pm to 1pm | 10 minute break
assist customers with issues. (unable to provide details due to company policies and federal CPNI laws) |
1pm to 2pm | assist customers with issues. (unable to provide details due to company policies and federal CPNI laws) |
2pm to 3pm | lunch
assist customers with issues. (unable to provide details due to company policies and federal CPNI laws) |
3pm to 4pm | assist customers with issues. (unable to provide details due to company policies and federal CPNI laws) |
4pm to 5pm | 10 minute break
30 minute team meeting (meeting consisted of general performance stats then information on new products becoming available and new pricing going into effect. also this meeting included some coaching information on how to address difficult situations with customers.) assist customers with issues. (unable to provide details due to company policies and federal CPNI laws) |
5pm to 6pm | assist customers with issues. (unable to provide details due to company policies and federal CPNI laws) |
6pm to 7pm | 10 minute break
assist customers with issues. (unable to provide details due to company policies and federal CPNI laws) |
7pm to 8pm | assist customers with issues. (unable to provide details due to company policies and federal CPNI laws)
go home |
8pm to 9pm | |
9pm to 10pm | |
10pm to 11pm | |
11pm to 12am |
Table of Contents
How you got your job
How did you get your current job?
placement agency
What was the application process?
submit resume and electronic application
Did you have to interview for your current job? If yes, what did the interview process entail?
yes. there was one phone interview to go over basic information and one fave to face interview with a floor supervisor to determine ability to preform the job responsibilities through several senero based questions
If you can remember, what questions were you asked during the interview?
unable to answer due to company CPNI rules
Do you feel your employer properly prepared you for your job? Explain.
yes. it was very inclusive
Was there training for your current position? If yes, what did it entail?
yes. one month of on the job training
Do you feel your educational background prepared you for your job? Explain.
no. i feel over educated
If applicable, do you feel your internship experience helped you prepare for your job?
i never had an internship
If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
research the company for which you are applying (ie. customer reviews, benefits, corporate philosophy) to determine potential stress levels
What skills do you think a person should have if they want to pursue a position like yours?
the ability to remember information on products to relay to the customers and the ability to convey that information effectively to avoid confusion
Do you feel that you need a certain level of education or training to be successful in your job?
nothing more than basic computer literacy
What advice would you give to someone who was about to start work in your position/ line of work?
there’s more than one way to skin a cat.
Long-term career plans
Is your current employment part of your overall career plan? Why or why not?
unsure
What are your current career goals?
unsure
Is there anything else you would like to share about your career?
unsure
Prior work history
Please list your most recent jobs prior to this current job:
Title | Length | Salary | Description | |
Prior Job 1 | customer service rep | 18 months | 18700 | assist customers with service/billing issues |
Prior Job 2 | install tech | 8 months | 16600 | install and educate customers with new products and services |
Educational background
Please list your educational background:
High School GPA:2.3
GPA | School | Degree | |
College (Undergraduate) or Technical/Vocational |
n/a | ||
Graduate or Professional (Masters or Doctorate) |
n/a |
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