Claims Processor 

(Female, Age 36) from Collinsville, TX

This is a REAL-LIFE job profile written by a Female aged 36 who works as a Claims Processor in Collinsville, TX. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.

At a Glance

Current Job

Basic data on your current job

Job Title Claims Processor
Salary $28,000
Other Compensation None Set
Hours/Week 40
Company Size (not answered)
Location Collinsville, TX
Years Experience 13 years

Career Ratings

Opinions on your CAREER overall (i.e. not just your current job)

Years in Career 0
Education (not answered)
Income Rating 0 / 10
Interest Rating 0 / 10
Work-Life Rating 0 / 10
Fulfilment Rating 0 / 10

Current job Q&A

Describe the type of organization you work for.
i work for a major and well known insurance company. there are thousands of employees and several branches all over the united states.

Describe your job role and responsibilities.
i process and pay medical claims that are submitted by doctors offices and hospitals

Please list an additional benefits (beyond compensation) that you receive.
paid vacation, sick time, paid holidays, insurance at a discount

Do you feel you are under/over or well/fairly compensated at your current position?
under compensated

Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
yes i work with others. i like this about my job. we work together as a team and are able to support each other when needed.

Do you work collaboratively with supervisors/managers?

Do you work collaboratively with your co-workers?

Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
yes we work collaboratively with our co workers and supervisors.

Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Income: 1
Benefits: 3
Hours: 2
Co-Workers: 7
Supervisors: 4
Job Title: 8
Level of Responsibility: 5
The Actual Work: 6

A day in the life of…

Please describe a typical workday for you in your current job:

5am to 6am
6am to 7am
7am to 8am i drive to work. it’s a 30 minute drive from my home.
8am to 9am i log in my computer and check my inbox for paper claims that need to be processed.
9am to 10am i check my email and check up on the updates for processing claims.
10am to 11am i work on my paper mail and claims.
11am to 12pm i go to lunch and check emails when i return from lunch.
12pm to 1pm i process claims and get them ready for audit.
1pm to 2pm i process claims and ask questions to the tech coach.
2pm to 3pm i attend an audit and quality meeting.
3pm to 4pm i process claims and get my work ready for audit.
4pm to 5pm i cleans off my desk and put up my items from the day.
5pm to 6pm i log out of the computer for the day. i drive home.
6pm to 7pm i am at home cooking supper.
7pm to 8pm get the kids ready for bed.
8pm to 9pm rest and relax.
9pm to 10pm get my clothes ready for the next work day.
10pm to 11pm i retire to bed.
11pm to 12am i sleep.

Table of Contents

How you got your job

How did you get your current job?
my mom and best friend worked there.

What was the application process?

Did you have to interview for your current job? If yes, what did the interview process entail?
yes, i had 2 interviews before i was hired for my postion. the first interview was a one on one and the 2nd interview was with 2 supervisors for the company. i also had to take a typing and 10 key skill test.

If you can remember, what questions were you asked during the interview?
do you work well with others? can you work overtime? what do you want in a job? do you expect to leave the company in 5 years? where do you see yourself in 10 years?

Do you feel your employer properly prepared you for your job? Explain.
yes. i was given the tools necessary to perform my job as expected.

Was there training for your current position? If yes, what did it entail?
there was 6 weeks of paid training. it taught me the company guidelines for employees, how to process claims, and what was expected out of me as an individual. it taught me medical terminology and how to read a claim for as well as their computer system.

Do you feel your educational background prepared you for your job? Explain.
no. i have a high school diploma and no other formal medical training.

If applicable, do you feel your internship experience helped you prepare for your job?
not applicable.

If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
i would recommend that the person print up a resume and take it with them to fill out an application in person at my company. i would complete the form and turn it in w/ my resume on the same day.

What skills do you think a person should have if they want to pursue a position like yours?
10 key calculator skills, customer service skills, fast and accurate typing skills, some medical insurance knowledge

Do you feel that you need a certain level of education or training to be successful in your job?
no it’s not necessary.

What advice would you give to someone who was about to start work in your position/ line of work?
i would suggest to go in training w/ an open mind. take notes and pay close attention to the training. be a team player and be open to change.

Long-term career plans

Is your current employment part of your overall career plan? Why or why not?
yes, i have always wanted to work for this company. i like my job. i leave it at work when i go home.

What are your current career goals?
to maintain employment until i retire.

Is there anything else you would like to share about your career?
i like my job. i have always wanted to work for this company. i plan on retiring here.

Prior work history

Please list your most recent jobs prior to this current job:

Title Length Salary Description
Prior Job 1 medical claims processor 13 years 27000 process medical claims
Prior Job 2 security guard 1 year 12000 answer phones and log in visitors to a company

Educational background

Please list your educational background:

High School GPA:3

GPA School Degree
College (Undergraduate)
or Technical/Vocational
Graduate or Professional
(Masters or Doctorate)

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