(Male, Age 34) from Grayson, GA
This is a REAL-LIFE job profile written by a Male aged 34 who works as a Mis Technician in Grayson, GA. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.
At a Glance
Basic data on your current job
Opinions on your CAREER overall (i.e. not just your current job)
|Years in Career
|0 / 10
|0 / 10
|0 / 10
|0 / 10
Current job Q&A
Describe the type of organization you work for.
I work for a regional furniture retailer. We operate approximately 200 stores in the southeast and Puerto Rico and employe 1500-2000 people.
Describe your job role and responsibilities.
I support approximately 250 end PC users as well as 10 stores in two states. My responsibilities include troubleshooting hardware, software and network issues, resolving them in a timely manner and updating problems and resolutions via our ticketing system.
Please list an additional benefits (beyond compensation) that you receive.
2 weeks vacation, one week personal, 401k, health, dental, (vision, and disability also available, but I do not participate).
Do you feel you are under/over or well/fairly compensated at your current position?
Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
Yes. It is something that I enjoy very much. I enjoy interacting with others, figuring out what is wrong and resolving their issues. In a way, they are my customer, and I highly value customer satisfaction.
Do you work collaboratively with supervisors/managers?
Do you work collaboratively with your co-workers?
Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
I work in an office and occasionally in the field. My job requires some travel. This is a good situation for me because I get to interact with more people, but I also have a hard time sitting still for hours on end. My travel allows me to get out and move around.
Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Job Title: 8
Level of Responsibility: 4
The Actual Work: 1
Table of Contents
How you got your job
How did you get your current job?
What was the application process?
Submitted resume, filled out paper application, interviewed twice.
Did you have to interview for your current job? If yes, what did the interview process entail?
Yes. There were three interviews. The first was more of an informational session letting me know what the job entailed and what I could expect. This was also where I filled out a paper application. The second interview was slightly different. The last interview was with my supervisor and his supervisor. This one was mostly technical questions to make sure that I knew what I said I did. It also involved some background questions (i.e. What made you choose this field).
If you can remember, what questions were you asked during the interview?
The difference between an IP address and a MAC address.
Did I have any Active Directory experience.
Had I had experience with a ticketing system.
Do you feel your employer properly prepared you for your job? Explain.
Yes. There has not been anything that I have been required to do that I was not made aware of beforehand. Some employers will hit the high points of a job without mentioning the less desirable aspects that are involved. That was not the case here.
Was there training for your current position? If yes, what did it entail?
Some. It mostly entailed getting me familiar with the ticketing system and various other systems that are company specific. It also involved taking me to one of the stores that I support and getting me familiar with how a store visit goes. Lastly, it involved a trip out of state to the stores I support so that I can familiarize myself with how my trips should progress and what to do.
Do you feel your educational background prepared you for your job? Explain.
Yes. Without my education, I would never have gotten this job. Since not everyone is capable of performing that tasks that I do on a regular basis, my education was the most important aspect of landing this job.
If applicable, do you feel your internship experience helped you prepare for your job?
If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Obtain AT LEAST an associates degree. Even though I had experience in my field, the offers did not start coming in until I was able to put a degree on my resume. Beyond that, educate yourself and KEEP educating yourself. My most recent performance review, my boss told me that he was very pleased that I was continuing my education.
What skills do you think a person should have if they want to pursue a position like yours?
Social skills – you will be interacting in a one on one basis everyday so this is very important.
Technical skills – this is a techinical job.
Problem solving – obviously you will come across problems everyday. If you cannot solve a problem, then be willing to admit it and ask for help.
Do you feel that you need a certain level of education or training to be successful in your job?
Yes and no.
What advice would you give to someone who was about to start work in your position/ line of work?
If this is not something that you truly love, then you will not enjoy yourself. Although there is not a great deal of physical labor, there is a tremendous amount of intellectual labor. Do not try to BS your way through an interview. You will be discovered when you have difficulty solving simple problems that are common. If you are lacking in social skills, really work on them. People appreciate someone who is friendly and attentive to their problems more so than a surly person who grunts and grumbles through resolving their issue.
Long-term career plans
Is your current employment part of your overall career plan? Why or why not?
Yes. It has always been my goal to be a network administrator. Here, I am starting out where everyone needs to start out – at the bottom. From here I hope to work my way up to a higher position with MUCH higher pay. Until then, I want to learn as much as possible so that I can be a better administrator when the time comes.
What are your current career goals?
I would love to work either for a professional sports team as a network administrator or, even better, a NASCAR team.
Is there anything else you would like to share about your career?
As I stated before, if this is not something that you truly love to do, you will end up hating it with a passion. It can be very rewarding and enjoyable career and it will always be with us.
Prior work history
Please list your most recent jobs prior to this current job:
|Prior Job 1
|PC Repair Technician
|Diagnose, troubleshoot and repair customers PC’s. Install software and hardware as needed.
|Prior Job 2
|Support 30-40 end users. Troubleshoot hardware, software, and networking issues. Maintain and upgrade servers as necessary. Migrated from web based email to Microsoft Exchange Server 2003.
Please list your educational background:
High School GPA:2.9
|Gwinnett Tech/DeVry University
|Networking and Communications Management
|Graduate or Professional
(Masters or Doctorate)
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