Mis Technician 

How did you get your current job?
Internet.

What was the application process?
Submitted resume, filled out paper application, interviewed twice.

Did you have to interview for your current job? If yes, what did the interview process entail?
Yes. There were three interviews. The first was more of an informational session letting me know what the job entailed and what I could expect. This was also where I filled out a paper application. The second interview was slightly different. The last interview was with my supervisor and his supervisor. This one was mostly technical questions to make sure that I knew what I said I did. It also involved some background questions (i.e. What made you choose this field).

If you can remember, what questions were you asked during the interview?
The difference between an IP address and a MAC address.

Did I have any Active Directory experience.

Had I had experience with a ticketing system.

Do you feel your employer properly prepared you for your job? Explain.
Yes. There has not been anything that I have been required to do that I was not made aware of beforehand. Some employers will hit the high points of a job without mentioning the less desirable aspects that are involved. That was not the case here.

Was there training for your current position? If yes, what did it entail?
Some. It mostly entailed getting me familiar with the ticketing system and various other systems that are company specific. It also involved taking me to one of the stores that I support and getting me familiar with how a store visit goes. Lastly, it involved a trip out of state to the stores I support so that I can familiarize myself with how my trips should progress and what to do.

Do you feel your educational background prepared you for your job? Explain.
Yes. Without my education, I would never have gotten this job. Since not everyone is capable of performing that tasks that I do on a regular basis, my education was the most important aspect of landing this job.

If applicable, do you feel your internship experience helped you prepare for your job?
N/A

If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Obtain AT LEAST an associates degree. Even though I had experience in my field, the offers did not start coming in until I was able to put a degree on my resume. Beyond that, educate yourself and KEEP educating yourself. My most recent performance review, my boss told me that he was very pleased that I was continuing my education.

What skills do you think a person should have if they want to pursue a position like yours?
Social skills – you will be interacting in a one on one basis everyday so this is very important.

Technical skills – this is a techinical job.

Problem solving – obviously you will come across problems everyday. If you cannot solve a problem, then be willing to admit it and ask for help.

Do you feel that you need a certain level of education or training to be successful in your job?
Yes and no.

What advice would you give to someone who was about to start work in your position/ line of work?
If this is not something that you truly love, then you will not enjoy yourself. Although there is not a great deal of physical labor, there is a tremendous amount of intellectual labor. Do not try to BS your way through an interview. You will be discovered when you have difficulty solving simple problems that are common. If you are lacking in social skills, really work on them. People appreciate someone who is friendly and attentive to their problems more so than a surly person who grunts and grumbles through resolving their issue.