Assistant Store Manager
(Female, Age 25) from Appleton, WI
This is a REAL-LIFE job profile written by a Female aged 25 who works as a Assistant Store Manager in Appleton, WI. We have removed all names and personal information in order to protect privacy. This professional kindly spent a bit of their time to complete one of our job profile surveys so that prospective job seekers like you could read their insights. Please excuse any punctuation or grammatical errors in this profile.
At a Glance
Basic data on your current job
|Job Title||Assistant Store Manager|
|Other Compensation||None Set|
|Company Size||(not answered)|
|Years Experience||2 years|
Opinions on your CAREER overall (i.e. not just your current job)
|Years in Career||0|
|Income Rating||0 / 10|
|Interest Rating||0 / 10|
|Work-Life Rating||0 / 10|
|Fulfilment Rating||0 / 10|
Current job Q&A
Describe the type of organization you work for.
I work for a convenience store. The store is agressive in the household commodity market and rivals local grocery stores. The store is rather small with about 20 employees, half being full time.
Describe your job role and responsibilities.
I delegate responibilities to the staff and make sure that routine functions are completed timely and correctly. I also take care of more infrequent tasks that need to be completed on a weekly or biweekly or bimonthly basis. I schedule everyone’s hours and do their reviews. I also perform other diciplinary measures as necessary. As an assistant store leader, I attend meetings with our district leader and receive updates, which I then pass on to my team at the store level during our own meeting.
Please list an additional benefits (beyond compensation) that you receive.
I receive paid holidays and have 3 weeks of paid vacation. I have health, dental and vision insurance. I also have a 401K through the company. Our salary continuation for medical leaves/maternity leaves is 70%.
Do you feel you are under/over or well/fairly compensated at your current position?
I feel that I am well compensated for my current position.
Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Please explain.
I work with 2 to 5 other employees at any given time. I enjoy the smaller work crew because it is easier to remain in control of the situation. Yet, I do not work with certain co-workers very frequently so at times it is hard to get everyone on the same page or to justly review those coworkers’ work ethic and behavior.
Every day, I also consistently work with the public. However, I do not particularily enjoy working with the public at large since they are generally rude, demanding, unforgiving, and usually in a rush.
Do you work collaboratively with supervisors/managers?
Do you work collaboratively with your co-workers?
Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it.
I work at a convenience store. We have a kitchen, cash registers on a counter, the general open store area, bathrooms, freezers, a cooler and a back room where we store items and take our breaks. We also keep our desk and paperwork in that back room as if it were an “office” area.
I like to work at a place where I am in charge of everything I see. If something is wrong or looks bad, etc. I can change it. I don’t have to get permission or ask someone else to change it. We are in control of our entire store. That is probably the only thing I like about where I work. In general, it is an older store. It has a smell that stays in my clothes when I get home. I need to have a separate jacket for work. The back room where we need to do our paperwork and check emails is frequently freezing. At times, the register area is also very cold. Yet, randomly, one day it will be swelteringly warm. The store isn’t all one level; there are little steps and ledges to climb over and TRIP OVER, which can be very trying. The kitchen area is entirely too small and our freezer is very tiny as well. As I mentioned before, the store is so old that things constantly keep falling apart or just stop working. This is especially frustrating when it is our gas pumps that stop working. Our store has been on a list to be remodeled for two years now, so it is well overdue its time for an improvement.
Please rate each of the following aspects of your current job on a scale of 1-10 (10 being the highest/best):
Job Title: 8
Level of Responsibility: 7
The Actual Work: 6
A day in the life of…
Please describe a typical workday for you in your current job:
|5am to 6am|
|6am to 7am|
|7am to 8am||I clock in and immediately close each register, counting each drawer. I sign new coworkers into the registers, people who will be working that morning. I then pull the reports necessary in order to close the business day. These reports include the lottery, money orders, credit card batches, etc. Then I pull the money out of the safe from the previous day. I count the cash and take all the information from my reports and enter it on the computer. I also fill out several extra spreadsheets on the computer.|
|8am to 9am||I send the information that I have entered on the computer to our corporate office via the computer. The office in turn sends me the price changes for items in our store. I change any labels and price tags that I need to.|
|9am to 10am||I verify the hours of people who worked the previous day. I then collect cash from the safe in order to buy change from the bank. I go to the bank and make a deposit and pick up my cash.|
|10am to 11am||I complete a performance review for a coworker and answer several emails.|
|11am to 12pm||I work on the register in between doing an order for more supplies.|
|12pm to 1pm||I continue to help on register while beginning to work on a schedule.|
|1pm to 2pm||I continue to work on the schedule.|
|2pm to 3pm||I meet with a coworker about a performance issue. I also meet with another coworker and train her on a new program we will be using.|
|3pm to 4pm||I complete the schedule and go home.|
|4pm to 5pm|
|5pm to 6pm|
|6pm to 7pm|
|7pm to 8pm|
|8pm to 9pm|
|9pm to 10pm|
|10pm to 11pm|
|11pm to 12am|
Table of Contents
How you got your job
How did you get your current job?
I posted my resume online and a recruiter from the company contacted me.
What was the application process?
I submitted my resume with their electronic application.
Did you have to interview for your current job? If yes, what did the interview process entail?
I had 3 interviews for my job. The first was with a recruiter, the second with the district leader, and the third with the zone leader and my “pending” immediate supervisor. The first one was the most extensive. However, all of the interviews were based on performance-based questions, which require you to draw from past experiences, tell them what happened and what was the solution.
If you can remember, what questions were you asked during the interview?
Some of the questions were about allowing family members to have freebies, others were about taking money or supplies from previous employers, others were in regards to my criminal background and driving history, still others asked about if i were ever in a situation where something specific happened and then what did I do when that happened. For example, did you ever see another coworker do something against policy? what did you do? OR was there ever a time where you had to persuade someone on a topic that you yourself didn’t truly believe in? OR did you ever have to work in a group on a project that you didn’t want to do or with a group that you didn’t want to work with? OR have you ever presented an innovative idea to your supervisor? what if they didn’t like it? ETC. There were many MANY questions.
Do you feel your employer properly prepared you for your job? Explain.
I feel that they did an adequate job with training, especially compared to the massive amount of information that there is out there to learn for a position like mine.
Was there training for your current position? If yes, what did it entail?
There was a very intensive, extensive, and massive training for my position. I spent a few weeks at a training store, then I spent a week at the corporate location. I returned for a few weeks at the training store and then spent another week at the corporate location. This cycle repeated itself yet one more time before I was able to start working in my actual location. Once I started at my permanent location, I was still constantly learning new tasks and procedures since there are so many different things to learn. After a few months, the company sends you back to the corporate location for one more week of final training and you also get your food manager license since we serve food at our locations.
Do you feel your educational background prepared you for your job? Explain.
Yes. I felt that I understood the business background behind the company and behind its reasons for certain changes or decisions they made. I also felt comfortable on the computer and was able to keep up with what was required of me. Finally, in matters of HR (which was my emphasis) I felt more knowledgeable than many of my peers.
If applicable, do you feel your internship experience helped you prepare for your job?
No. My internship had a marketing research focus which is not really related to my job at all. However, I did have a job during college where I managed several coworkers, and I feel that THAT experience was very beneficial for me while starting this job.
If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
A higher level of education, beyond high school, would be almost essential. I would insist that they fill out an application as completely as possible. It is also extremely important that they be very truthful on their application. They must also come to the interview dressed professionally, and early. Also, it would be a good idea to practice some performance based interview questions beforehand, just to get some good examples in their mind.
What skills do you think a person should have if they want to pursue a position like yours?
It is very necessary for someone in my position to be very professional, and a great people person. You are constantly in the spotlight. There are customers everywhere, and they all need something. You have to be willing to give them anything and everything that they want. Plus, you have to be happy about it. That just goes along with having a very high level of customer service. Also, a person in my position needs to learn very quickly since there is a constant flow of information being thrown at you every day. Whether it is about a price change, a product recall, a plolicy change, or a new program in place for hiring, etc. one must be very willing and able to learn quickly and to be flexible enough to make it a smooth transition. Another very important skill to have is to be very organized. There are so many different aspects within this position, especially since there is a kitchen and we have food related concerns to deal with at our location. Being organized will help you keep your head and stay on top of your game and what is required of you.
Do you feel that you need a certain level of education or training to be successful in your job?
Yes. There are many computer related tasks which usually require some level of training. Also, knowing how to learn and put a practice into effect is something that most people learn after going through a higher level of education.
What advice would you give to someone who was about to start work in your position/ line of work?
Take notes or write in a planner/journal in order to keep yourself organized. Use a folder/filing system to keep all the important documents you may need organized. Understand that you are there to guide the employees, that doesn’t mean they will always like you or that you will always be their “friend”. When it comes down to the rules, it is extremely important to be very consistant so that you never doubt your past reasoning behind your actions. Finally, communicate as much as you possibly can. With your superviser it will be important to tell him what you understand and what you need to learn. Also, if you don’t understand something, speak up so that you will be able to learn it and thus become more valuable to him/her. Also, give your opinions and ideas freely, but always in a respectful way. This too will earn you your supervisor’s respect. As for your coworkers, it will be important to communicate your expectations to them so that they know exactly what you are looking for from them. That way, if they ever fail, you will be able to feel confident that you clearly explained what was required of them. Also, make sure to praise your coworkers and show appreciation for their hard work and jobs well done. Simply thanking an individual can do wonders. In the end, they will respect you more for this.
Long-term career plans
Is your current employment part of your overall career plan? Why or why not?
It is part of my career plan because I am gaining experience and it is also a management position. My employer is well respected in the industry and hopefully I will soon be able to use my job as a stepping stone to get into a better position.
What are your current career goals?
I want to travel and use my Spanish. I am bilingual and would love to use it daily in my job setting. I want to be able to earn enough to feel that I could comfortably support my family, yet not have to work nights and weekends.
Is there anything else you would like to share about your career?
Prior work history
Please list your most recent jobs prior to this current job:
|Prior Job 1||Human Resource Assistant||10 months||24500||I performed data entry with employment forms such as applications, I-9s, W-4s, etc. I conducted orientation in Spanish and English. I also did specialized training in both languages as well. I interpreted for pre-employement screening sessions as well. I entered wage changes and position changes into the system when needed too.|
|Prior Job 2||Student Manager||4 years||8000||I prepared and served food. I cleaned up after our meal sessions were complete. I acted as cashier. I made sure all the employees had the correct uniforms and sanitary attire on. I also delegated tasks to the crew and made sure any problems were quickly resolved.|
Please list your educational background:
High School GPA:3.9
|3.7||Carroll College||Business & Spanish (Both Bachelors)|
|Graduate or Professional
(Masters or Doctorate)
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