SCHEDULE APPOINTMENTS, ANSWER PHONES, REFILLS...
Medical Office Worker Career Profiles
Medical office workers perform basic office duties in a variety of medical settings, including doctors’ offices, hospitals, research facilities, and clinics. Since most medical offices have transitioned to electronic filing systems or are in the process of doing so, computer skills are required in addition to other basic secretarial skills. Understanding of basic medical terminology is helpful because it allows the office worker to communicate with nurses and doctors more efficiently.
Communication skills are also important because medical office workers are often placed at the front desk and are responsible for greeting patients. They may check patients into a doctor’s office or admit patients as they enter an emergency room or hospital clinic. They may process patients upon leaving the office by printing school and work excuses, booking follow-up appointments, and answering questions.
Other front desk responsibilities may include processing payments, asking patients to fill out required paperwork, and ensuring patients are served in the proper order. When working in the background of the office, an office worker may spend time calling insurance companies, faxing documents, scheduling appointments, and entering files into the system. Office workers may also contact patients by phone to relay messages from doctors or the nursing staff or verify appointments.
To become a medical office worker, you need at least a high school diploma or GED equivalent, although obtaining additional education from a vocational school or community college will better prepare you for this position. Courses you may take include medical terminology, anatomy and physiology, medical office, procedures and medical transcription.
Read the real-world career profiles below to hear about medical office work from people already working in the field. They’ll tell you what it’s really like to work in a medical office in different types of facilities, allowing you a rare sneak peek of their daily professional lives.
Answer phones, schedule appointments, prior authorizations, refills....