IT Support Career Guide

Being part of the IT support team means that you will play an important role in maintaining the computer networks, of all types of organizations, and providing them with knowledgeable technical support.

If you’re in IT support, your main duty and responsibility is to monitor and maintain the companies computer systems, to install and configure hardware and software and to solve all their technical problems. Of course, the typical duties and responsibilities of IT support will vary depending on what company you are working for. However, you can expect your typical duties and responsibilities to include installing, configuring, monitoring and maintaining computer hardware, software, systems and networks, responding in a timely manner to service issues and requests, providing technical support across the? entire company, repairing and replacing all IT related equipment and testing new technology.

To work in an IT support role, a formal degree, in computer science or a related field, is advantageous but by no means necessary. However, it will be to your benefit to have experience, or to have completed an online course, in either computer science, computing or engineering so that you understand the fundamentals of IT.

Despite the role being relatively easy to get into, working in IT support can often mean working long, or odd, hours and an erratic schedule. As working in IT support means fixing the companies computer problems, you may also find it frustrating and emotionally exhausting that you are constantly dealing with complaints and request.

However, working in any IT career paths normally means you will receive a competitive salary. You will also be spoiled for choice in places to work, as nearly every business needs experienced IT professionals. You will also have excellent career growth and development opportunities as the IT profession is ever changing and advancing. What is more, is that you will get to work as part of small and collaborative teams.

If you are someone who has both a technical and a logical thought process, and demonstrates strong problem-solving skills, then we think you might just be suited for a career in IT support. On top of this, you’ll need to be able to prioritise, delegate tasks and stick to strict deadlines. As well as having a key eye for detail and the ablity to communicate well with others.