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Customer Service Career Guide

Customer Service Career Ratings

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Job Profiles

Real-Life Customer Service Job Profiles

Below is a list of links to anonymous job profiles of REAL PEOPLE who have filled out our survey and offered to share their insights with our users about their job in the Customer Service field.
IDJob TitleGenderAgeEarningsCity & StateDate
33939Process Server And OwnerFemale50 $60,000Lakewood, NY01/01/2010
33902Cashier, Cook.Female20 $19,000Plainsboro, NJ01/01/2010
33891Team LeadFemale23 $27,840Spokane Valley, WA01/01/2010
33860Customer SupportFemale51 $23,000Brunswick, GA01/01/2010
33810Cashier/Clerk And Overnight AssociateFemale27 $25,000TRENTON, NJ01/01/2010

Overview

In a crowded industry filled with many similar businesses, a company?s reputation for customer service can help it thrive. Customer service representatives generally function as the first point of contact for the public, solving problems and helping businesses to grow. If you enjoy interacting with the public and working with customers to find solutions, you might find success as a customer service representative.

Customer service representatives are needed at most companies, and their role varies depending on the specific type of company they work for. In a larger firm, your role will likely be sharply defined, with explicit guidelines as to what questions you can answer and the solutions you can offer. At smaller companies, however, you may find yourself wearing many different hats throughout the course of a day ? you may get involved in everything from shipping to processing orders to problem resolution.

To become a customer service representative, you?ll usually need at least a high school diploma. However, many companies look for workers with higher educational achievements, especially if the company can make use of the additional expertise. For example, many tech companies look for representatives with education in information technology or computer science. Salaries for beginning customer service representatives are usually not high, but many companies fill their skilled and higher-paying jobs from the ranks of their customer service department.

Achieving success as a customer service representative requires patience, flexibility, and dedication. Communication skills are also imperative. If you?re interested in finding out more about the life of a customer service representative, read some of the career profiles below. We?ve interviewed qualified customer service representatives to give you the inside scoop on what it?s really like to work in the field, how they landed their current roles, and more.


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