6 Best Receptionist Training Courses Online

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A receptionist is more than someone who just answers phones and sends emails. They are the face of any business, making first impressions to customers and leading the entire customer service experience. 

To learn the essential skills needed to be a receptionist, you don’t need to spend weeks attending college. Instead, you can learn all the customer service, administration, organization and technology skills you need through online learning. In this article, we’ve gathered the best receptionist courses that are available online.

1. Certificate in Reception & Office Support (The Career Academy)

  • Level: Beginner
  • Completion time: 140h
  • Cost: $995
  • Certification: Yes
  • Number of people who have completed the course: N/A
  • Course rating: 4.8/5 (out of 6,314 ratings)

In this course you’ll gain an understanding of all the skills you need to kickstart your exciting career as a receptionist. You’ll cover the role of a receptionist, effective business communication, time management, customer service skills and relationship management. You’ll also learn vital skills including Microsoft Excel, Microsoft word and how to deal with invoicing, credit policies and cash management. 

On top of this, you’ll also get access to a career centre, where they help you write the perfect CV. You’ll also get free access to 50 textbooks, which are designed to help you study. 


2. Office Skills & Receptionist Course (Study 365)

  • Level: Beginner
  • Completion time: 140h
  • Cost: $249
  • Certification: N/A
  • Number of people who have completed the course: 1,849
  • Course rating: 4.8/5 (out of 11 ratings)

If you want to learn all the fundamentals of being a receptionist, then this course is for you. You will build up a solid knowledge of all the duties of a receptionist, so that you’ll be fully prepared to go into the working world as a receptionist. 

To start, you’ll learn about Microsoft Excel, Powerpoint and Outlook. Then, you’ll look at diary management, business reports, handling confidential documents, how to arrange interviews, speed reading and how to create an effective CV and cover letter. Once you’ve covered all of this, you will receive a certificate to show case your knowledge to potential employers. 


3. Receptionist Diploma (Pitman Training)

  • Level: Beginner
  • Completion time: 110h
  • Cost: Free
  • Certification: Yes
  • Number of people who have completed the course: N/A
  • Course rating: N/A

This receptionist Diploma is designed to equip you with all the essential skills you’ll need to be an integral part of any office team. You’ll cover effective business communication, how to type with speed, how to use Microsoft word, how to use Twitter and Facebook for business and much more. 

With these newfound skills, you’ll have the confidence to act as the face of any company and make an excellent first impression to all clients and customers. 


4. Become an Outstanding Receptionist (Udemy)

  • Level: Beginner
  • Completion time: 2h 12m
  • Cost: $79.99
  • Certification: No
  • Number of people who have completed the course: 319
  • Course rating: 4.2/5 (out 0f 108 ratings)

In this course you will learn persuasive and influential receptionist skills for outstanding performance in any company. By covering effective phone communication, how to position yourself, your appearance and managing conflict, you’ll leave with the knowledge to make outstanding connections with both your colleagues and customers. You’ll even have the skills to deal with difficult clients by learning how to stay in full control and in a happy and energetic mood. 


5. Hotel Reception Level 4 Course (Course Pride)

  • Level: Beginner
  • Completion time: 80h 
  • Cost: $300
  • Certification: Yes
  • Number of people who have completed the course: N/A
  • Course rating: N/A

This Level 4 receptionist course will give you an internationally recognized certification once you finish it, so you can work from anywhere in the world. 

This course is perfect for you if you are looking to learn new skills, boost your confidence and feel more ready than ever to become a receptionist. You will cover customer service, interpersonal skills, emergency procedures, sales and marking techniques, amongst other things. As well as this, you will get access to assessment tests, study resources, student support and a tutor support service. So, whether you’re just looking to brighten up your resume, or whether you want to start a career as a receptionist, this course is for you! 


6. Reception Diploma (New Skills Academy) 

  • Level: Beginner
  • Completion time: 10h 
  • Cost: $100
  • Certification: Yes
  • Number of people who have completed the course: N/A
  • Course rating: 4.9/5 (out of 3,101 ratings) 

Helping you to kickstart a career in an office environment, this course will teach you how to apply certain skills to the fast-paced work of a receptionist. 

Broken down into 17 easy to follow modules, you will learn everything you need to know about the receptionist position and everything you need to know to become a high-flying receptionist. You’ll begin by taking a look at the key roles of a receptionist. After, you’ll discover how to run a reception area, how to deal with administration, how to handle databases, make booking and organize correctly. To really get the most out of this course, you’ll also look at how to be a team player and further your career. 



So, there you have it… the 6 best receptionist tutorials online. Suitable mainly for beginners, there are an abundance of online classes available to help you get your skills up to scratch. Each of these course are the best receptionist classes available on the internet. So, it doesn’t matter too much which one you pick. You just need to ensure that whichever class you pick is suitable to your skill level, budget and time frame.

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