The Career Project

I bill customers for their global networking solutions.

take calls, log calls, help customers

My responsibilities include developing relationships with Value Added Resellers and system integrators that would benefit from including our carrier services into their portfolio of services for their clients. I am also responsible for generating and exceeding the sales goal of the company. I manage a team of Business Development Managers that carry a quota as it pertains to the partners they support. I work in conjunction with marketing to develop company branding as well as any new sales incentive programs that are rolled out to our channel partners.

scheduling

As a Verizon FIOS dispatcher, it is my job/duty to provide outstanding service by being knowledgeable about all of our products, dispatching our technicians to their job sites, and providing technical assistance to those techs. Its my job to make sure a tech is at his job in a reasonable amount of time, make sure he completes the job quickly, and to make sure every customer is satisfied with our FIOS network. I also have to make sure each tech is provided all of the equipment/knowledge to provide our customers with the best experience possible.

improve communications from Command to family members and vise versa, passing along information so that family members are informed. The Ombudsman will give information on command programs, services and, upcoming events. Family members will be able to reach out to the command by contacting the Ombudsman Coordinator via email or telephone. The Ombudsman Coordinator will provide a direct link to the Command and Commanding Officer on family issues and concerns. He can also refer family members to resources, programs, and services in the area where they live.

I support corporate and government accounts that have 250 plus phones both Sprint and Nextel. There are point of contacts on each account that contact me directly either email or phone for inquiries on their billed invoice, esn changes and their account.

quality checking, sales validation

Create reports, focusing on the financial data from our billing system. Reports include both ad hoc and regular (weekly, monthly) reporting that is then used by other analysts within accounting and the finance organization.

Manage employees, negotiate contracts

develop software and look into buying equipment and servers

I Pull cable for new businesses, Install new phone systems or replace old ones, Fix or problem solve errors or down systems,Set up voicemails, program the new systems,and train the staff on how to use the new systems.

Phone inquiries log and dispatch trouble tickets offer assistance in the interum

I do the basic analysis of mobile software builds every week & generate test reports containing pass/fail & issues observed.

I oversee all technology issues with the station and assist with production of community films.

answer tech related calls about our phones and network

Answering phones, data entry, light office cleaning, gretting of clients.