1. Employment Profile: What exactly does a Client Service Manager do? |
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 What field is your job in?
Banking
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What is your job title?
Client Service Manager
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
I work for one of the largest financial institutions in the world supporting Commercial Banking Clients.
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How long have you been employed in this position?
1.5 years
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How many hours do you work a week on average?
60
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Please provide a BRIEF description of your duties and responsibilities. (job description)
Manage 3 supervisors who in turn manages Client Service Specialists with the day to day servicing of client's needs.
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What was your gross income last year? Please include any bonuses or incentives received.
95000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
100000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
Healthcare, 401K
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Do you feel you are under/well/over compensated at your current position?
Well.
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
Yes, I interact with internal and external clients daily. I love to deal with people and enjoy making people happy especially frustrated clients.
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
Office - dislike the layout and would prefer a more private area to meet with staff.
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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1 Income
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5 Work Environment - co-workers
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6 Work Environment - supervisors
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4 Benefits
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8 Hours
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2 Level of responsibility
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3 The actual "work" you do at your job
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7 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Listen to others, understand what it is they want to do.. (or do not want to do).. ask questions.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
leadership skills, communication skills, social skills, organization skills, negotiating skills.
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Do you feel that you need a certain level of education or training to be successful in your job?
no
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What advice would you give to someone who was about to start work in your position/ line of work?
try and understand the objective of your department, if there is no strategy get one, gain the respect of your team by respecting them.. be a leader not a manager and people will follow.
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