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Career Profile Instructions

Please CLICK on each title to reveal a new section. There are three sections to every profile; an extensive questionnaire "We asked" , an average day broken down in detail "A Day in the Life Of", and a place where you can ask the profiler a question directly in "Ask me." (You must register to use the "Ask Me" feature)

Computer specialist Career Profile— Female, age 29 (ID #687)

Check this profile out too: CPA
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We asked A day in the life of… Ask me



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1. Employment Profile: What exactly does a Computer specialist do?

  What field is your job in?

Technical Services (IT)

  What is your job title?

Computer specialist

  Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)

I work for local state government, providing the technical support for around five hundred employees.

  How long have you been employed in this position?

one year

  How many hours do you work a week on average?

45

  Please provide a BRIEF description of your duties and responsibilities. (job description)

I provide technical support for desktop and laptop computers in our department. This includes troubleshooting and providing real-time solutions for mostly hardware problems. I work on a team that includes network support and software support.

  What was your gross income last year? Please include any bonuses or incentives received.

30,000

  What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.

33000

  Please list any benefits you have (Please include number of weeks vacation, sick leave and type of health insurance, retirement plan 401k)

health, dental, 401k

  Do you feel you are under/well/over compensated at your current position?

well compensated

2. Work environment!

  Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Explain

Yes, I work with a team to provide technical support, and I also interact very closely with a large number of people. I enjoy working with my team, but for the most part we work as individuals. My favorite part of the job is working with the users to help provide a solution to their technical issues.

  Do you work collaboratively with supervisors/managers?

Yes

  Do you work collaboratively with your co-workers?

Yes

  Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it

I work in an office environment in the basement of a fourteen floor building. While I like the office itself, I wish we weren't in the basement and had some natural light. Sometimes if I don't leave the office all day, my eyes hurt when I walk into the sunlight.

  Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.

  • 5 Income
  • 4 Work Environment - co-workers
  • 3 Work Environment - supervisors
  • 6 Benefits
  • 8 Hours
  • 2 Level of responsibility
  • 1 The actual "work" you do at your job
  • 7 Job Title

3. How should someone new to the workforce get a J-O-B like yours?

  If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?

The state has a very clear application process. The hardest part is getting the interview. I would suggest that anyone having problems needs to work on the wording of their application, especially the skills portion, and check their network of friends. Having a friend vouch for you could make your application stand out among the many.

  What skills do you think a person should have if they want to pursue a position like yours? Please be specific and explain why (e.g., social skills, organization skills, technical skills)

First and foremost, applicants should have excellent interpersonal skills (or at least good customer service skills). Applicants should be comfortable with computers, specifically hardware troubleshooting. The ability to work autonomously AND as a part of a team is a must - you will be working by yourself most of the time, but occasionally a project or problem will involve people with different areas of expertise.

  Do you feel that you need a certain level of education or training to be successful in your job?

I think education is less important than experience for this job, but this job is a good starting point for someone with a college degree and little experience.

  What advice would you give to someone who was about to start work in your position/ line of work?

Regardless of how well educated or experienced you are, you are going to run into something you've never seen before. Just breathe. Remember that everything is something to learn from.



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