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Career Profile Instructions

Please CLICK on each title to reveal a new section. There are three sections to every profile; an extensive questionnaire "We asked" , an average day broken down in detail "A Day in the Life Of", and a place where you can ask the profiler a question directly in "Ask me." (You must register to use the "Ask Me" feature)

dispatcher Career Profile— Female, age 29 (ID #527)

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We asked A day in the life of… Ask me

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1. Employment Profile: What exactly does a dispatcher do?

  What field is your job in?


  What is your job title?


  Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)

CSX, 35,000 employees nationwide. Largest railroad in the eastern region. I work in a side company of CSX Transportation, called CSX Intermodal.

  How long have you been employed in this position?

8 years

  How many hours do you work a week on average?


  Please provide a BRIEF description of your duties and responsibilities. (job description)

I answer phone calls and text messages from drivers and assist them in getting resolution to whatever problems they might face. Manage freight and make sure level of services objectives are met.

  What was your gross income last year? Please include any bonuses or incentives received.


  What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.


  Please list any benefits you have (Please include number of weeks vacation, sick leave and type of health insurance, retirement plan 401k)

insurance, dental, vision, copmany paid pension, life ins, accidental death and dismemberment, company match 401K and FSA

  Do you feel you are under/well/over compensated at your current position?


2. Work environment!

  Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Explain

I work with several people throughout my whole shift, which is 12 hours a day. I work with driver, agents and brokers. In addition I work with my co-workers and management. I like working with others for the more part, it can get frustrating, though.

  Do you work collaboratively with supervisors/managers?


  Do you work collaboratively with your co-workers?


  Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it

I work on hte 3rd floor of a 27 floor building in the middle of downtown.I like it because I feel important working 'downtown', I don't like it because the reality is that it is dirty and dangerous. I work night shift and have to carry paperspray just incase someone tries to attack me.

  Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.

  • 2 Income
  • 5 Work Environment - co-workers
  • 4 Work Environment - supervisors
  • 6 Benefits
  • 7 Hours
  • 3 Level of responsibility
  • 1 The actual "work" you do at your job
  • 8 Job Title

3. How should someone new to the workforce get a J-O-B like yours?

  If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?

I would recommend contacting a manager and requsting to sit in and listen for a couple of days to help decide if that is the right decision or not

  What skills do you think a person should have if they want to pursue a position like yours? Please be specific and explain why (e.g., social skills, organization skills, technical skills)

make sure he can type and spell. being able to multi-task is a must. be honest and accurate. responsible, open for changes, self motivated, good ethics and lots of integrity.

  Do you feel that you need a certain level of education or training to be successful in your job?


  What advice would you give to someone who was about to start work in your position/ line of work?

always be patient. remeber safety really is first, don' argue with drivers. follow through on what you say, drivers only trust someone they fully trust

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