1. Employment Profile: What exactly does a n Assistant Store Leader do? |
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 What field is your job in?
Retail Management
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What is your job title?
Assistant Store Leader
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
It is a convenience store that strives to competitively challenge grocery stores and chains in certain product categories (i.e. commodities such as bread, butter, milk, etc). They focus on vertical integration in order to lower the cost of their product to remain competitive. Doing this also allows them to guarantee the quality of their product. The company is about 10,000 employees strong with approximately 400 stores spread over three different states. Each store has a crew that ranges from 15 coworkers to 35 coworkers. Some stores are very busy and have truck stops or restaurants attached. Others are slower and located in more residential areas, where it may not even be necessary to be open 24 hours a day.
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How long have you been employed in this position?
2 years, 8 months
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How many hours do you work a week on average?
50
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Please provide a BRIEF description of your duties and responsibilities. (job description)
Complete daily paperwork and price changes, assist with various updates and policy changes, prioritize tasks and delegate them to co-workers, ensure completion and quality, oversee scheduling and injury/illness issues
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What was your gross income last year? Please include any bonuses or incentives received.
40500.00
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
41500.00
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
4 weeks of vacation, 401k, very good & thorough health, dental, vision, & life insurance, 40% profit sharing
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Do you feel you are under/well/over compensated at your current position?
Well compensated
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
I work with others every day. I am an assistant manager, so my goal is to organize tasks and delegate them to others. I am also suppose to guide them and train them in any necessary areas, especially with feedback on how to do a better job next time. Working with others makes up a very large portion of my job responsibilities and takes much time. I enjoy having others with me while at work. It makes the day go by quicker and creates personal relationships.
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
I work at a convenience store which also has an office that serves a dual purpose of being a storage area as well. I do not enjoy the set up of the office at that particular location. It is hard to concentrate and often gets cluttered with extra "storage" items. I do not particularily enjoy working on-site at the store either because it involves dealing with crabby customers up front. Sometimes for the sake of making the customer happy, you have to listen to complaints that are not well founded or seem to have no reason. One last thing that is not very enjoyable about working at the actual store location, is that it includes a lot of manual labor. There is a lot of lifting, stocking, storing, loading, and unloading to do. Again, with the store being a bit small and lacking space, it is difficult to get by working without scratching yourself or knocking something over. Also, our store tends to be a bit old and the equipment breaks down often. This can be frustrating.
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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2 Income
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5 Work Environment - co-workers
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1 Work Environment - supervisors
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4 Benefits
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3 Hours
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7 Level of responsibility
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6 The actual "work" you do at your job
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8 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
There seem to be two ways to best go about this. First, if you want to pursue an education, then one in business administration or management would be benefical. However, if schooling is not for you, then it would be wise to start at a lower level position in the company. If you are determined enough and show interest in the position, then it will definately be attainable as long as you have the desired attributes of a person they would want in that position.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
You must be an excellent communicator. It will be necessary for you to communicate your desires and expectations to your coworkers, as well as give feedback about a job well done or an area where they need to improve. It will also be necessary to communicate well with your supervisors. That will provide both of you with the most understanding and create a smooth work environment and working relationship.
A highly beneficial skill would also be to be very organized and disciplined about deadlines. There are many, many tasks that will need attention. By being organized, you will be able to better prioritize what needs to be focused on first. That way, you will end up being less stressed in the end once those due dates start creeping up on you. This skill isn't absolutely necessary, but one who has this quality will have more of a chance of enjoying their position in the company AND at a lower stress level as well.
Social skills are very difficult to master because you have to put the customer first, before anything. If they said something did or did not happen, you must try to fix it to the best of your ability. There is no room to be pushing the envelope on being right or that they just don't "understand" the rules surrounding your company. All those types of arguments will do not good, in fact they will probably lose that customer for you. It takes time to develop this skill, but in an area of management, it is absolutely necessary. This does not only apply to customers but to the coworkers working below you as well. In some ways, it may be more important to your coworkers becaue it will allow them to feel comfortable at work and willing to work through issues WITH you instead of going over your head.
It is beneficial to have a certain extent of technical skill too. This is not vital, but again, it will help one relax more with their job because those technical parts will not be a challenge to them, nor will they take up so much of that person's time to deal with them due to inexperience.
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Do you feel that you need a certain level of education or training to be successful in your job?
Yes. There are many different programs and duties required of me, and I would not have been quite as efficient with them all if I had not been given such an extensive amount of training. Even with all the training I did receive, I feel that I could have used a bit more.
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What advice would you give to someone who was about to start work in your position/ line of work?
Stay organized, ask questions, and make sure that you love working with people...it will also help to enjoy sales and enjoy providing customers with a good product. You have to believe in the product and company in order to be really good at suggesting sales to your customers. Make sure you already have an idea of who the company is beforehand. It will help.
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