1. Employment Profile: What exactly does a Customer Service Representative do? |
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 What field is your job in?
Customer Service
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What is your job title?
Customer Service Representative
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
Staples. Nationwide company. Thousands of employees.
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How long have you been employed in this position?
1 year
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How many hours do you work a week on average?
40
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Please provide a BRIEF description of your duties and responsibilities. (job description)
Place orders, track down orders, look up products, issue credits, etc.
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What was your gross income last year? Please include any bonuses or incentives received.
29000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
30000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
1 week paid vacation
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Do you feel you are under/well/over compensated at your current position?
Under compensated
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
I work in a call center so yes. I am social so I don't mind working in close proximity with others.
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
Call center in Aurora, Colorado. I have my own cubicle.
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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1 Income
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4 Work Environment - co-workers
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5 Work Environment - supervisors
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3 Benefits
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2 Hours
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6 Level of responsibility
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7 The actual "work" you do at your job
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8 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Just apply for my job at Staples.com/careers. Staples is a good company to work for.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
Social skills because you take about 40-80 calls per day and you have to be friendly. You have to be good at empathasizing with customers also. Another thing you have to be good at is typing. You type notes all day.
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Do you feel that you need a certain level of education or training to be successful in your job?
Highschool at least
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What advice would you give to someone who was about to start work in your position/ line of work?
Not a bad job to get in to.
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