1. Employment Profile: What exactly does a Service Admin. Assist do? |
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 What field is your job in?
Desiging and intagrating Audio Visual Systems
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What is your job title?
Service Admin. Assist
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
Audio Video Systems, Inc. (AVS) is a design, engineering and systems integration firm, which provides custom, high-end audiovisual systems, integration services and solutions, ongoing maintenance and on-site support.
Specializing in government installations, AVS’ core competency and major focus lies in designing, installing and maintaining integrated audio, video and control facilities for a wide variety of environments including classrooms, command centers, conference rooms, training facilities, auditoriums and more.
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How long have you been employed in this position?
3 years
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How many hours do you work a week on average?
40
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Please provide a BRIEF description of your duties and responsibilities. (job description)
1. Generating Quotes.
2. Answering phones/emails for service department
3. Booking Travel for FSE’s
4. RMA’s and status checks
5. Creating PO’s and status checks.
6. Generating Packing Lists.
7. Sending Deliveries Requests so parts get shipped.
8. Updating and Monitoring Online Help Desk
9. Assisting with VTC calls
10. Scheduling PM’s/ Service Calls
11. Expense Authorizations for FSE’s
12. Scanning Receipts for FSE’s
13. Setting up jobs
14. Green Task Force
15. Supporting & FSE’s as needed.
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What was your gross income last year? Please include any bonuses or incentives received.
31200
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
35000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
health, dental, vision, 401k, PTO
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Do you feel you are under/well/over compensated at your current position?
under
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
yes. I enjoy being around others.
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
work in a shared office with 4 other people. it does get a little loud, but the closeness is nice when there is emergency.
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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8 Income
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4 Work Environment - co-workers
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7 Work Environment - supervisors
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5 Benefits
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3 Hours
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6 Level of responsibility
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1 The actual "work" you do at your job
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2 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
contact the HR department
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
people skills, professional, computer skills, technical skills
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Do you feel that you need a certain level of education or training to be successful in your job?
yes.
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What advice would you give to someone who was about to start work in your position/ line of work?
get your CTS
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