1. Employment Profile: What exactly does a Customer Service Coordinator do? |
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 What field is your job in?
Banking
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What is your job title?
Customer Service Coordinator
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
A national bank with a footprint in the sunbelt and southwest.
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How long have you been employed in this position?
3 years
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How many hours do you work a week on average?
44-48
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Please provide a BRIEF description of your duties and responsibilities. (job description)
provide support for the assistant branch manager, balance drawers and vault, reconcile various gls, and handle customer complaints.
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What was your gross income last year? Please include any bonuses or incentives received.
27000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
29500
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
all
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Do you feel you are under/well/over compensated at your current position?
under compensated
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
I work with others on a constant basis. I enjoy getting to know people and make contacts within the community
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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4 Income
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1 Work Environment - co-workers
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2 Work Environment - supervisors
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3 Benefits
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6 Hours
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5 Level of responsibility
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7 The actual "work" you do at your job
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8 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Good to have cash handling experience. It is always good to have a contact within the company to help you get your foot in the door.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
Outgoing personality, you are required to work with customers all day long and get them to open new accounts. You must know how to communicate effectively when interacting with your co-workers and helping customers resolve account problems. Cash handling and computer skills are a must.
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Do you feel that you need a certain level of education or training to be successful in your job?
No.
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What advice would you give to someone who was about to start work in your position/ line of work?
Find a good company that appreciates it's staff. Work hard to get to know people within the organization for future opportunities.
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