1. Employment Profile: What exactly does a Service Manager do? |
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 What field is your job in?
Heavy equipment rental
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What is your job title?
Service Manager
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
Company has over 100 employees, and is in approximately 14 different states. The company is a heavy equipment rental establishment that offers quality machinery and qualified drivers if needed.
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How long have you been employed in this position?
6 years with this company, 22 years in the business
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How many hours do you work a week on average?
45 hours per week
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Please provide a BRIEF description of your duties and responsibilities. (job description)
As a service manager I order parts for equipment, schedule mechanics and drivers, and keep the company practices in adherence to all OSHA requirements and safety protocol.
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What was your gross income last year? Please include any bonuses or incentives received.
$59990
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
57500
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
3 weeks vacation per year, 5 days of sick leave per year, Cigna all access plus medical insurance, no retirement fund
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Do you feel you are under/well/over compensated at your current position?
I feel that I am extremely under compensated for the position that I have, with my background, experience, and cost of living in my particular state of residency.
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
Yes, I work very closely with all employees in the company. This includes salesmen, mechanics, regional and district managers as well as store manager. The most difficult part of the job is having to take direction from others that have less experience than myself and who are much younger than me.
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
Another very difficult aspect of my job is balancing the wants of the salesmen with the time constraints of the mechanics.
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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3 Income
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6 Work Environment - co-workers
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7 Work Environment - supervisors
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2 Benefits
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4 Hours
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5 Level of responsibility
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1 The actual "work" you do at your job
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8 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
I would first find out if the person was willing and able to perform the job adequately, with all the knowledge and experience that this requires. I would also make the prospective employee aware of any specialized certification, licenses, etc for the position. I would also let the person know about our requirement for the background check, driving record check, and all drug & alcohol testing that would be done prior to job acceptance.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
Of course engineering and mechanical skills are vital to this job, as well as being able to work with a team of other mechanics and salesmen. Creativity is also a huge plus as many government organizations (that we rent to) need custom machinery that can withstand land mines and other dangerous situations. Personal drive and motivation are extremely important because without that employees become a burden rather than an asset to the company. Finally, and most importantly, knowledge of safety protocols are vital.
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Do you feel that you need a certain level of education or training to be successful in your job?
Experience is essential to job success, as well as completion of classes regarding specific dealers.
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What advice would you give to someone who was about to start work in your position/ line of work?
Personally, I feel that in order to do something well, one must genuinely enjoy their work. A potential employee must work well with others, and has to be flexible to accommodate the salesmen and the needs of the larger heavy machinery customers.
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