1. Employment Profile: What exactly does a CSR do? |
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 What field is your job in?
Customer service representative
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What is your job title?
CSR
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
Well, I work for Sears. It is a retail store but I work for them as a customer service representative-people call in to have their appliances worked on or they call in to get extended warranties on their appliances.
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How long have you been employed in this position?
Almost 6 months
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How many hours do you work a week on average?
42 hours
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Please provide a BRIEF description of your duties and responsibilities. (job description)
I work for them as a customer service representative-people call in to have their appliances worked on or they call in to get extended warranties on their appliances.
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What was your gross income last year? Please include any bonuses or incentives received.
$14,000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
18000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
Health insurance after being there a year
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Do you feel you are under/well/over compensated at your current position?
I am under compensated
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
I work with other representatives and I also deal with people over the phone. I dislike dealing with rude people over the phone.
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Do you work collaboratively with supervisors/managers?
No
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
Most of my co-workers are cool. I hang out with some of them during lunch and on weekends.
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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2 Income
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4 Work Environment - co-workers
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5 Work Environment - supervisors
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8 Benefits
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3 Hours
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7 Level of responsibility
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1 The actual "work" you do at your job
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6 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
They would just have to have typing experience, there is not formal education required.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
They should be a talkative person and not be easily intimidated and doesn't mind being yelled at or dealing with angry customers sometimes.
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Do you feel that you need a certain level of education or training to be successful in your job?
Nope.
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What advice would you give to someone who was about to start work in your position/ line of work?
They better be ready to answer the phone all the time and deal with all types of customers.
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