1. Employment Profile: What exactly does a Customer Service Representative do? |
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 What field is your job in?
Telecommunications
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What is your job title?
Customer Service Representative
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
Phase 2
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How long have you been employed in this position?
5 years
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How many hours do you work a week on average?
42
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Please provide a BRIEF description of your duties and responsibilities. (job description)
take calls, log calls, help customers
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What was your gross income last year? Please include any bonuses or incentives received.
30,000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
32000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
vacation
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Do you feel you are under/well/over compensated at your current position?
under compendated
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
Y and N on the phones but interract with others around me
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Do you work collaboratively with supervisors/managers?
No
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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1 Income
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2 Work Environment - co-workers
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3 Work Environment - supervisors
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7 Benefits
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4 Hours
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8 Level of responsibility
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6 The actual "work" you do at your job
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5 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
not get the same job, get more education to further their career
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
must be able to deal with different people at all times
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Do you feel that you need a certain level of education or training to be successful in your job?
n
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What advice would you give to someone who was about to start work in your position/ line of work?
get more education
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