1. Employment Profile: What exactly does a Front Office Manager do? |
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 What field is your job in?
Hospitality
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What is your job title?
Front Office Manager
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
Plantation Golf Resort and Spa, A 202 Room resort, with 27 holes of golf and a full marina where you can rent boats or take guided trips.
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How long have you been employed in this position?
4years
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How many hours do you work a week on average?
65
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Please provide a BRIEF description of your duties and responsibilities. (job description)
Keep the front office running at 100%. Guest satisfaction is the number one goal. Also work with other departments to ensure guest services are running at full capacity. Hiring and coordination of desk clerks, night audit, and bellman.
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What was your gross income last year? Please include any bonuses or incentives received.
35,000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
40000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
3 weeks vacation, 401k, Paid days off.
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Do you feel you are under/well/over compensated at your current position?
Under
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
Yes, Working with others is an enjoyable challenge. It is my duty to train others which is a direct reflection on myself, so I they are improperly trained then I am accountable.
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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2 Income
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6 Work Environment - co-workers
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5 Work Environment - supervisors
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7 Benefits
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8 Hours
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1 Level of responsibility
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3 The actual "work" you do at your job
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4 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
A website www.hcareers.com or just contact any hotel human resource department
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
People skills are a must, the ability to communicate is a must. One must not be easily upset, guests can get rather irrate, but its not personal, however we are here to ensure the guests 100% satisfaction. Being familiar with computers is very important too. The main skill is being self-sufficient and having the ability to follow up.
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Do you feel that you need a certain level of education or training to be successful in your job?
Training is key, as well as a desire to help
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What advice would you give to someone who was about to start work in your position/ line of work?
To be outgoing and people oriented.
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