1. Employment Profile: What exactly does a n Assistant Manager - Client Services do? |
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 What field is your job in?
Ocean Container Shipping
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What is your job title?
Assistant Manager - Client Services
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
Multi-National Ocean Carrier based in Singapore. 19th largest in the world. Mainly focused on Asia to Europe, Asia to Middle East, and Asia to Oceania trade. Asia to US trade is a new service and this is a new office.
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How long have you been employed in this position?
4 months
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How many hours do you work a week on average?
50
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Please provide a BRIEF description of your duties and responsibilities. (job description)
Customer service, export booking management, some sales functions.
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What was your gross income last year? Please include any bonuses or incentives received.
$52000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
55000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
Health Insurance, 401k, 2 weeks paid vacation
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Do you feel you are under/well/over compensated at your current position?
Well compensated
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
I interact with customers on a daily basis and it's great helping them get what they need. It's also a way to expand your network and meet new people.
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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2 Income
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6 Work Environment - co-workers
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3 Work Environment - supervisors
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7 Benefits
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8 Hours
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1 Level of responsibility
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5 The actual "work" you do at your job
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4 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Do a lot of research and try to meet some people in the industry. There are a lot of functions held within this industry. Experience-wise, try working for a freight forwarder (they are generally low-paying but very willing to train), they are one level below shipping lines but are much easier to get into.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
Social skills plays a big role; so is having good memory and being organized. Basically you're dealing with customers every day, so it is paramount that you leave a good impression and they become return customers.
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Do you feel that you need a certain level of education or training to be successful in your job?
Experience counts most, but related education or training certainly helps.
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What advice would you give to someone who was about to start work in your position/ line of work?
Get ready for some long hours (but definitely not as long as lawyers).
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