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Career Profile Instructions

Please CLICK on each title to reveal a new section. There are three sections to every profile; an extensive questionnaire "We asked" , an average day broken down in detail "A Day in the Life Of", and a place where you can ask the profiler a question directly in "Ask me." (You must register to use the "Ask Me" feature)

Services Manager Career Profile— Female, age 55 (ID #2198)

Check this profile out too: Director of Career Services & Internship Placement
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We asked A day in the life of… Ask me

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1. Employment Profile: What exactly does a Services Manager do?

  What field is your job in?


  What is your job title?

Services Manager

  Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)

University Counseling Center,large university and with a teaching hospital. The University has about 23,000 students and about 12,000 employees. The Counseling center employs a total of 28 mental health professionals and support staff.

  How long have you been employed in this position?

3 years, 10 months

  How many hours do you work a week on average?

38-40 hrs

  Please provide a BRIEF description of your duties and responsibilities. (job description)

I am responsible for managing the office environment, supplies, budget, scheduling of patients, the front desk and the data base. I also supervise support staff made up of a secretary, one or two clerks/receptionists and one or two student employees. I am also the executive assistant to the Director.

  What was your gross income last year? Please include any bonuses or incentives received.


  What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.


  Please list any benefits you have (Please include number of weeks vacation, sick leave and type of health insurance, retirement plan 401k)

Medical health coverage, including prescription drugs, hospital, dental, eye care, including glasses once a year, 401 k retirement plan, tuition assistance, professional development

  Do you feel you are under/well/over compensated at your current position?

under compensated

2. Work environment!

  Does your job entail you working with others on a daily basis? Is this something you like/dislike about your job? Explain

I work with the mental health professionals, support staff and interact with students. I really enjoy this about my job because each level of interaction provides me with different types of satisfaction. My interactions with students make me feel as if I am providing an important service and helping them; I learn and grow in my work with the mental health professionals and my interactions with staff members are frequently friendly and/or entertaining.

  Do you work collaboratively with supervisors/managers?


  Do you work collaboratively with your co-workers?


  Describe your work location (e.g., office, home, theatre, in the field) and what you like/dislike about working in it

  Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.

  • 3 Income
  • 6 Work Environment - co-workers
  • 5 Work Environment - supervisors
  • 4 Benefits
  • 7 Hours
  • 2 Level of responsibility
  • 1 The actual "work" you do at your job
  • 8 Job Title

3. How should someone new to the workforce get a J-O-B like yours?

  If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?

First, my job requires at least a BA/BS degree in psychology, so that would be a start. Prior administrative experience is also required so someone would have to have had several years of work in a professional office. This is a New York State job, so starting off at a lower level position within the state system would be a good start.

  What skills do you think a person should have if they want to pursue a position like yours? Please be specific and explain why (e.g., social skills, organization skills, technical skills)

Beyond the educational requirements, a person would need good technical skills, meaning knowing their way around a computer, operating system, and proficiency in Microsoft Office applications such as Word, Excel, Powerpoint, Access and Outlook. Good communications skills are vital - the ability to write and speak well. Organizational skills are also important to organize the work environment as well as to perform scheduling tasks.

  Do you feel that you need a certain level of education or training to be successful in your job?

A BA/BS degree is required, or at least an Associate degree with 4 years administrative experience.

  What advice would you give to someone who was about to start work in your position/ line of work?

Anyone interested in a similar job within the state university system should start with meeting the educational requirement and to get enough experience to qualify. Also, in order to move up within the system, the person should be prepared to continue his/her education because many promotions are contingent upon completion of a Master's degree.

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