1. Employment Profile: What exactly does a claims/customer service do? |
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 What field is your job in?
WHOLESALE, WINDOW FASHIONS HUNTER DOUGLAS
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What is your job title?
claims/customer service
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
Blinds n Designs is a small company, that has about 150 employees, a window fashion wholesale company, that make Hunter Douglas, to name one window treatments.
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How long have you been employed in this position?
9 years
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How many hours do you work a week on average?
40
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Please provide a BRIEF description of your duties and responsibilities. (job description)
CUSTOMER SERVICE, PHONES, LIGHT OFFICE WORK, ENTERING PHONE ORDERS
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What was your gross income last year? Please include any bonuses or incentives received.
25,000.00
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
32000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
Healthcare, 401 k, profit sharing
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Do you feel you are under/well/over compensated at your current position?
well
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
I work in an office setting with about 20 women, and yes I work along side with others on an everyday projects. For the most part I like it, somedays its hard to work with all women. I do not like being on the phone with customers yelling when they are angry.
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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1 Income
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4 Work Environment - co-workers
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5 Work Environment - supervisors
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6 Benefits
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2 Hours
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7 Level of responsibility
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8 The actual "work" you do at your job
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3 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Learn something about window fashions first, make sure you've got basic math measurments down, fractions for one thing. maybe a design class.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
Well they surely need a eye or feel for designing, measuring, and can do fractions well, one must learn to be able to adapt to hostile people on the phone, so brush up on your people skills.
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Do you feel that you need a certain level of education or training to be successful in your job?
yes, dealing with customers all day long takes a certain kind of person
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What advice would you give to someone who was about to start work in your position/ line of work?
Maybe try to visit a local store like jc penny's or House of Blinds, to get a feel for this kind of business, then you;ll need to see about classes to help with interior designs, and basic measurements.
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