1. Employment Profile: What exactly does a Customer Service Associate do? |
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 What field is your job in?
Trade show for the gift industry
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What is your job title?
Customer Service Associate
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
Western Exhibitors has been producing trade shows in the West Coast for over 80 years. The office has about 25 full time employees and about 100 temporary employees during show time.
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How long have you been employed in this position?
3.5 years
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How many hours do you work a week on average?
40
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Please provide a BRIEF description of your duties and responsibilities. (job description)
Maintaining databases, running business background checks, answering phones, and all emails sent to corporate website.
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What was your gross income last year? Please include any bonuses or incentives received.
42000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
42000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
medical, dental, paid sick and vacation days.
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Do you feel you are under/well/over compensated at your current position?
slightly under paid
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
Yes. Customer service is full time contact with clients over the phone, through email and in person. I like it right now, but could not continue to do this for an entire career.
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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1 Income
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5 Work Environment - co-workers
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6 Work Environment - supervisors
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4 Benefits
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7 Hours
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3 Level of responsibility
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2 The actual "work" you do at your job
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8 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Honestly, I got lucky. I answered a Craigslist ad and happened to click with the supervisor and Director I interviewed with.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
Organization skills are key. Trade shows tend to be cyclical so you get some down time between shows, and then it just winds up. The closer it gets to show time, the more work there is and you need to be able to prioritize and juggle all the different tasks so everything is done in time for the show.
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Do you feel that you need a certain level of education or training to be successful in your job?
In this particular position, a sunny disposition for godd cutomer service and being comfortable enough with computers to learn lots of different niche programs is enough to learn the job.
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What advice would you give to someone who was about to start work in your position/ line of work?
Just don't get into customer service if you are not a people person. You need to be able to respond to the same question/request/complaint again and again and give each one the same level of service.
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