1. Employment Profile: What exactly does a Fraud transaction specialist do? |
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 What field is your job in?
Banking
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What is your job title?
Fraud transaction specialist
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
The company I work for is a large bank and there are they have a large call center which employs customer service, fraud specialists and collection agents. The company has about 1000 + employees. There are several locations throughout the United States
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How long have you been employed in this position?
5 years
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How many hours do you work a week on average?
40 hrs a week
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Please provide a BRIEF description of your duties and responsibilities. (job description)
My job as a fraud transaction specialist is to monitor credt card activity and place outbound calls to verify card spending activity protecting our card members from credit card fraud.
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What was your gross income last year? Please include any bonuses or incentives received.
$27000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
28000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
I have short term disability, health benefits, 2 1/2 weeks vacation
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Do you feel you are under/well/over compensated at your current position?
I feel like I should be making more money
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
We work together as a team. If someone has the answer, they are willing to help, instead of criticize. I think this is good, because we are all out to help our customer.
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
call center environment- I like the fact that I am dealing with people in this environment. The environment is too closed it. Sometimes, I feel like I can't breathe.
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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2 Income
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6 Work Environment - co-workers
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7 Work Environment - supervisors
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3 Benefits
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4 Hours
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8 Level of responsibility
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1 The actual "work" you do at your job
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5 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Go to career fairs, and also look in the classified. There is a lot of turnover for this company, so they are always hiring.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
A person should have good people skills, good grammar, organizational skills and good mannerisms. A person should be able to listen to what people have to say, and be able to help them solve their problems. A person should also be able to work independently with minimal supervision. A person should also be punctual and not absent a lot.
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Do you feel that you need a certain level of education or training to be successful in your job?
A high school degree is necessary in addition to training to become a transaction fraud specialist
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What advice would you give to someone who was about to start work in your position/ line of work?
You will deal with angry customers at times. Don't let it get to you. Agree with the customer and things will go smoothly. It is hard to talk on the phone so much, but you do get used to it.
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