1. Employment Profile: What exactly does a client service rep do? |
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 What field is your job in?
finance/Banking
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What is your job title?
client service rep
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
Its a comoany that provides credit card services for the banks and fraud protection for the clients
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How long have you been employed in this position?
2 years
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How many hours do you work a week on average?
40
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Please provide a BRIEF description of your duties and responsibilities. (job description)
setting up credit card accounts for banks,statement and balance information,accounts receivable and payable,fraud detection
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What was your gross income last year? Please include any bonuses or incentives received.
50000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
50000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
full medical,dental,vision,401,holiday
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Do you feel you are under/well/over compensated at your current position?
well compensated
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
I love my job and I do work with and along other employess.We all wrok together to complete the transactions.
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
I work in a medium sized office in a 3 story building/luxury.I have a large cube area.
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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4 Income
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2 Work Environment - co-workers
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5 Work Environment - supervisors
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8 Benefits
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3 Hours
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6 Level of responsibility
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1 The actual "work" you do at your job
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7 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
I was persistent and kept job searching on the internet.I didnt let my lack of experience stop me either. I kept looking for what I wanted.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
Customer service,office skills and call center, so they are able to communicate effectively without getting stressed.
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Do you feel that you need a certain level of education or training to be successful in your job?
Office skills,computer and customer service.
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What advice would you give to someone who was about to start work in your position/ line of work?
Be patient and it will come.Keep typing and refresh your computer skills/write a lot of notes!!!!
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