1. Employment Profile: What exactly does a Field Service Engineer do? |
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 What field is your job in?
Medical Equipment Service industry
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What is your job title?
Field Service Engineer
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
I work for Diagnostica Stago Inc.(DSI) based in Parsippanny, NJ. The parent company DSI is head quartered in Frnace and that is where all production is. DSI specializes in Coagualtion/Haemostasis field. DSI makes instruments, reagents (both routine and special) and further educates and does research. Instruments and reagents are used by different facilities all over the world to test patients. Size: more than 10,000 employees worldwide. In U.S. more than 250 t0 300 employees.
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How long have you been employed in this position?
9 years
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How many hours do you work a week on average?
45 to 50 hours
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Please provide a BRIEF description of your duties and responsibilities. (job description)
Install new or refurbished instruments at customer's facility, sales demos, product shows etc. to ensure full functionality according to DSI specs. Analyzes review and inspection findings to determine source of problem and performs repair, replacement or other corrective action.
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What was your gross income last year? Please include any bonuses or incentives received.
US $70,000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
70000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
Medical / Dental / Vision / 401(K) / Company vehicle or allowance
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Do you feel you are under/well/over compensated at your current position?
under compensated
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
Work mainly with customers. I like it as one is not going to the same place everyday. sometimes traveling can make huge stress and odd and long hours can make it stressful which i dislike.
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Do you work collaboratively with supervisors/managers?
No
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Do you work collaboratively with your co-workers?
No
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
Home and in the field. Dislike odd and long hours. sometimes dislike traveling back to back for weeks.
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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1 Income
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7 Work Environment - co-workers
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8 Work Environment - supervisors
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3 Benefits
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5 Hours
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6 Level of responsibility
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2 The actual "work" you do at your job
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4 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Get prepared for working long, odd hours. Also get prepared for stressful times as depending on area he/she has to cover it can take a toll on family life. In work like this experience knowing customers and their demands and troubleshooting a complex problem can be very challenging and one should be ready for it and not just consider this as a 8:30 am to 5:00pm job in just one city. Job requires overnight travel, stay and physical too.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
Technical skills- knowledge of electronics, electricity and mechanics.Computer Skills- basic knwledge of DOS, windows NT, MS Word, excel, Database and internet software and other email programs. Language Skills- Ability to read and interpret documents such as safety rules, operating and maintennace instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before group of customers or employees of the company.
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Do you feel that you need a certain level of education or training to be successful in your job?
Yes.
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What advice would you give to someone who was about to start work in your position/ line of work?
Advice would be to get ready for lot of variables. Job could be physically demanding as it requires standing, lifting, entering statistical data, etc. Job can have odd hours to finish work and requires travel sometimes more than 50% of time.
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