1. Employment Profile: What exactly does a Front Desk Supervisor/Manager on Duty do? |
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 What field is your job in?
Resort Management
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What is your job title?
Front Desk Supervisor/Manager on Duty
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
4 star, 200 room resort. It is a 4 season time share resort offering winter activities such as downhill skiing and tubing and summer activities such as golf and downhill mountain biking.
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How long have you been employed in this position?
3 years
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How many hours do you work a week on average?
40-45
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Please provide a BRIEF description of your duties and responsibilities. (job description)
Supervise 3-4 front desk agents, payroll and scheduling for front desk, covering manager on duty shifts, participating in resort MOD pregram, and ensuring guest satisfaction.
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What was your gross income last year? Please include any bonuses or incentives received.
36,000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
41000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
Medical, dental 401k, 2 weeks vacation, 6 days PTO
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Do you feel you are under/well/over compensated at your current position?
Well Compensated
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
Yes I do have to work with others on a daily basis. This is something that I really enjoy about my job. I like making people happy and having the ability to put a smile on their face, and if I can do that for a guest of the resort, then i know i did my job.
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
Front Office area, and front desk for the resort. I enjoy the welcoming atmosphere of the front desk and getting to interact with the guests. I dislike the front office because of the lighting and the noise from our battery backup.
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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3 Income
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7 Work Environment - co-workers
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8 Work Environment - supervisors
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4 Benefits
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5 Hours
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2 Level of responsibility
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6 The actual "work" you do at your job
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1 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Do some research. If you want to get into this field I would recommend a college degree. I have a 4 year degree in resort management and I apply the skills I learned in college to things I do at work everyday. Also network yourself. use all of your possible resources to land a great job.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
You need to have a grasp on resort management techniques, and be able to interact with people on all levels; sometimes in good situations and other times in hostile ones. Also have the understanding that the guest is almost all the time correct. Multitasking skills would also be beneficial in this line of work.
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Do you feel that you need a certain level of education or training to be successful in your job?
Yes. a degree has certainly helped me in my career development
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What advice would you give to someone who was about to start work in your position/ line of work?
Grow some thick skin, and be ready to multitask. During our winter season it is a very busy place to work. This just comes with the job. Keeping a good attitude and being a har worker will pay off.
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