1. Employment Profile: What exactly does a Server do? |
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 What field is your job in?
Service
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What is your job title?
Server
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
Middle Eastern restaurant. Two locations with one casual and the other sit-down.
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How long have you been employed in this position?
seven years
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How many hours do you work a week on average?
48
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Please provide a BRIEF description of your duties and responsibilities. (job description)
Answer phone, take orders, keep customers happy, clean, stock and refill, balance till, make sure everything runs smoothly and food is on time, make tea and coffee, be happy the entire shift, split tips equally and honestly, cover my section and half of the other server's section because she is too slow, keep employees happy.
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What was your gross income last year? Please include any bonuses or incentives received.
28,000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
28000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
free food :) no insurance and definitely no paid days off. I am able to leave work to see various performances by my kids at school.
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Do you feel you are under/well/over compensated at your current position?
undercompensated. Two servers are forced to split tips with the kitchen
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
I love working with others, but i dislike very much working with slackers. I do not want to be the one doing all the extra work and the other person still gets the same amount of money.
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
I love our location. It is about 8 shops/restaurants in the middle of a neighborhood. We know all our customers on a first name basis and everyone adores the owner. I make everyone feel as though they are my friend and i go out of my way for each customer. We pride ourselves on our service and friendly atmosphere.
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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5 Income
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3 Work Environment - co-workers
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4 Work Environment - supervisors
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2 Benefits
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1 Hours
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7 Level of responsibility
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6 The actual "work" you do at your job
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8 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
It wouldn't be very hard. There are always jobs available in the restaurant industry. Just not at our restaurant. No one ever leaves. We've all been there forever. The owner is completely awesome and really takes care of us.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
Must be customer oriented. Also, work quickly and thoroughly. Have a great attitude and work well with others. Be able to do their share of the work.
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Do you feel that you need a certain level of education or training to be successful in your job?
The average person needs a few months training.
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What advice would you give to someone who was about to start work in your position/ line of work?
Do whatever you can, within reason, to keep the customer happy. Make sure you are genuine with them. People know when you are faking and they don't appreciate it. If you mess up their order (or the kitchen does) tell them and apologize. Give them a free appetizer or a discount. Go the extra mile for people.
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